Tech-Enabled Care Ops & Admin Coordinator (Mat Cover)

Medequip Assistive Technology Ltd; Sutton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

29 days holiday including Bank Hols

Professional development and training

Life assurance

Cycle to work scheme

Employee assistance program (CareFirst

Perkbox discount platform

Free uniform

Free DBS check

Job summary

Medequip Connect in Sutton is recruiting an Operational Support Assistant (Mat Cover) on a fixed term, full-time basis. You will provide administrative support, handle referrals, schedule technician diaries, liaise with councils and care staff, support accounts, and manage client data with sensitivity.

The role offers £26,145 per annum and 37.5 hours per week. We value empathy, teamwork and a commitment to high standards of care, with opportunities for professional development and benefits

Qualifications

• Deliver a Service with empathy and care

Responsibilities

• provide administrative and general office support, including answering telephones, distribution of information, post, stock-taking of PPE and TEC equipment
• Work with the Implementation and Innovation manager to learn about the TEC
• Take and process new referrals for clients
• Schedule the Technicians/responders diaries with appointments
• Liaise with Contracts; Council colleagues, customers, their families, and third-party community services such as GPs, nurses, social workers, and voluntary groups
• Assist with promotional activities and local marketing campaigns
• Assist with the set-up of the new client equipment and process returned equipment
• Process and update client data on databases including UMO CRM and liaising with the ERC (Emergency Response Centre)
• Management of stock in/out of the office
• Assist the accounts team to process payments and take credit card payments from clients
• Handle client information in a sensitive and confidential manner
• Observe and comply with Company procedures and policies including Financial Regulations, Equality and Diversity, and positive implement the Company’s customer care and complaints policy

Skills

Empathy and care

Job description

Medequip Connect in Sutton is recruiting an Operational Support Assistant (Mat Cover) on a fixed term, full-time basis. You will provide administrative support, handle referrals, schedule technician diaries, liaise with councils and care staff, support accounts, and manage client data with sensitivity.

The role offers £26,145 per annum and 37.5 hours per week. We value empathy, teamwork and a commitment to high standards of care, with opportunities for professional development and benefits