Tech & Data Vendor Management Analyst | Professional Services | Hybrid | TWE47883

twentyAI; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

twentyAI is seeking a Technology Vendor Manager to oversee commercial relationships with outsourced IT suppliers across markets. You will coordinate governance, monitor performance against SLAs and KPIs, review invoices and support renewals, working with offshore providers and cross-functional teams.

The role requires experience in vendor management within large organisations, strong stakeholder skills, and a hybrid working model.

Qualifications

• Typically three to five years' experience in technology vendor management, supplier commercial management or outsourced IT governance.
• Hands-on experience working with offshore or nearshore technology service providers.
• Experience managing commercial supplier relationships, either from the client side or within an IT services provider.
• Ability to interpret commercial contracts, service schedules, obligations, service levels and KPIs.
• Experience creating and maintaining governance reports, trackers, meeting packs and supporting records.
• Understanding of purchase orders, invoicing, payment processes, spend analysis and financial controls.
• Strong analytical, reporting and documentation skills with excellent attention to detail.
• Confident stakeholder and supplier management skills, including constructive challenge and issue resolution.
• Strong organisational skills and the ability to manage competing priorities independently.
• Working knowledge of ITIL service management concepts; formal certification is not required.
• Proficiency in Microsoft Word, Excel, PowerPoint and SharePoint.
• Experience working within large, complex organisations and managing geographically distributed supplier relationships.
• Strong communication skills and the ability to balance commercial obligations with operational requirements.
• Hybrid working and flexible working arrangements.
• Exposure to major international technology suppliers and outsourcing initiatives.
• Collaborative working environment with exposure to senior stakeholders.
• Opportunities for professional development and progression.
• Scope to contribute to innovation, service improvement and operational efficiency.

Responsibilities

• Coordinating supplier governance meetings, reports, decisions and follow-up actions.
• Monitoring supplier performance against service levels, KPIs, milestones and contractual commitments.
• Maintaining contract records, obligations, risk registers, reporting schedules and audit-ready evidence.
• Reviewing supplier invoices, purchase orders and spending to identify discrepancies and cost-saving opportunities.
• Working with offshore technology suppliers to maintain effective relationships and accountability.
• Tracking service, financial, compliance and contractual risks and escalating significant concerns.
• Supporting contract renewals, changes, supplier transitions and exit planning.
• Working with technology, sourcing, finance and operational teams to resolve issues and improve supplier services.
• Using contractual data and performance reporting to challenge suppliers constructively and recommend improvements.

Skills

Vendor governance

Offshore experience

Commercial relationships

Contracts & SLAs

KPIs & reporting

Financial controls

Stakeholder management

ITIL knowledge

MS Office/SharePoint

Large orgs experience

Communication skills

Tools

SharePoint

Excel

PowerPoint

Word

Job description

Join a well-established international professional services organisation with complex technology operations supporting its business across multiple markets. The organisation is investing in its technology capabilities and developing its approach to outsourced IT services, with a strong emphasis on supplier performance, commercial accountability and operational excellence.

Role

You will help manage commercial relationships with key technology suppliers, ensuring outsourced services meet contractual commitments, agreed performance standards and business requirements. Reporting to the Technology & Data Vendor Manager, your responsibilities will include:

• Coordinating supplier governance meetings, reports, decisions and follow-up actions.
• Monitoring supplier performance against service levels, KPIs, milestones and contractual commitments.
• Maintaining contract records, obligations, risk registers, reporting schedules and audit-ready evidence.
• Reviewing supplier invoices, purchase orders and spending to identify discrepancies and cost-saving opportunities.
• Working with offshore technology suppliers to maintain effective relationships and accountability.
• Tracking service, financial, compliance and contractual risks and escalating significant concerns.
• Supporting contract renewals, changes, supplier transitions and exit planning.
• Working with technology, sourcing, finance and operational teams to resolve issues and improve supplier services.
• Using contractual data and performance reporting to challenge suppliers constructively and recommend improvements.

Key Skills

• Typically three to five years' experience in technology vendor management, supplier commercial management or outsourced IT governance.
• Hands-on experience working with offshore or nearshore technology service providers.
• Experience managing commercial supplier relationships, either from the client side or within an IT services provider.
• Ability to interpret commercial contracts, service schedules, obligations, service levels and KPIs.
• Experience creating and maintaining governance reports, trackers, meeting packs and supporting records.
• Understanding of purchase orders, invoicing, payment processes, spend analysis and financial controls.
• Strong analytical, reporting and documentation skills with excellent attention to detail.
• Confident stakeholder and supplier management skills, including constructive challenge and issue resolution.
• Strong organisational skills and the ability to manage competing priorities independently.
• Working knowledge of ITIL service management concepts; formal certification is not required.
• Proficiency in Microsoft Word, Excel, PowerPoint and SharePoint.
• Experience working within large, complex organisations and managing geographically distributed supplier relationships.
• Strong communication skills and the ability to balance commercial obligations with operational requirements.
• Hybrid working and flexible working arrangements.
• Exposure to major international technology suppliers and outsourcing initiatives.
• Collaborative working environment with exposure to senior stakeholders.
• Opportunities for professional development and progression.
• Scope to contribute to innovation, service improvement and operational efficiency.