Tech, Data & AI Transformation Programme Manager

Hiscox Insurance Company; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Hiscox Insurance Company in London seeks a Programme Manager to lead a defined cluster of transformation workstreams and provide independent delivery assurance. You will partner with workstream leads and sponsors, manage risks, dependencies and resources, and drive adoption and business readiness across the organisation.

You will work with the Transformation Office to test plans, escalate issues, and deliver targeted interventions to keep delivery on track.

Qualifications

• Strong experience leading, assuring or recovering large and complex programmes.
• Able to judge whether plans are realistic and identify the real causes of delivery risk.
• Confident working with senior sponsors and workstream leads, including giving clear and respectful challenge.
• Strong planning, dependency management and problem-solving skills.
• Able to turn complex information into simple choices, recommendations and actions.
• Good understanding of business cases, financial control, benefits, readiness and adoption.
• Comfortable working across different delivery approaches, including programme, project, product, agile and hybrid delivery.
• Collaborative, practical and calm under pressure, with strong ownership and follow-through.
• Excellent written and verbal communication skills.

Responsibilities

• Partner with your workstream cluster and build strong relationships with sponsors and leads; understand objectives, outcomes, plans and challenges; provide constructive challenge and practical support without taking day-to-day ownership away from the workstream lead; connect workstreams to the right support across Finance, Technology, People, Risk, Procurement and others.
• Assess delivery health by testing scope, milestones, resources, risks and dependencies; provide evidence-based delivery confidence to the Transformation Office Director; identify issues early and agree actions with owners and dates; follow actions through until resolved or escalated.
• Manage dependencies and capacity by maintaining the integrated view; assign clear owners and dates for hand-offs; coordinate with other Programme Managers to resolve cross-cluster conflicts; escalate unresolved conflicts with options to the Transformation Office Director.
• Lead targeted intervention and recovery by stepping in when delivery confidence falls; agree a recovery or acceleration plan with sponsors and leads; assemble required people to remove blockers; track progress until stable; use a peer Programme Manager for independent assurance when leading a recovery.
• Support clear decisions by writing concise cluster updates; ensure governance discussions focus on decisions and actions; provide timely plan updates to the Planning & Operations Manager; supply delivery evidence and forecasts to enterprise reporting teams.
• Support readiness and lasting outcomes by ensuring business readiness, adoption and transition to business-as-usual; surface gaps with owners and actions; keep focus on customer, colleague, control, operational and financial outcomes; capture lessons and share with senior leaders.

Job description

Hiscox Insurance Company in London seeks a Programme Manager to lead a defined cluster of transformation workstreams and provide independent delivery assurance. You will partner with workstream leads and sponsors, manage risks, dependencies and resources, and drive adoption and business readiness across the organisation.

You will work with the Transformation Office to test plans, escalate issues, and deliver targeted interventions to keep delivery on track.