Tech Customer Spt Specialist I

LexisNexis Risk Solutions; Cardiff; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Generous holiday allowance

Health screening & private medical

Wellbeing programmes

Life Assurance

Pension scheme

Save As You Earn share option scheme

Travel Season ticket loan

Electric Vehicle Scheme

Dental Insurance

Parental leave

Employee Assistance Programme

Learning and development resources

Perks at Work employee discounts

Job summary

LexisNexis Risk Solutions is seeking a Technical Solutions Consultant in the UK to implement identity products across multiple delivery channels. You will provide technical integration and consulting services directly to external clients, sales teams, and support colleagues.

You will share product knowledge, analyze customer pain points, and work with cross-functional teams to resolve issues and drive revenue. Strong communication and hands-on tech skills are essential.

Qualifications

• BA/BS degree or equivalent experience in a related field.
• Advanced oral and written communication; must be able to communicate technical concepts to both technical and non-technical audiences.
• Advanced-level ability to deliver client presentations and performance analysis.
• Ability to work independently, with strong time management skills.
• Advanced consultative skills with active listening to understand client needs.
• Working knowledge of C#, Windows Server, SQL Server, HTML, XML, Web Services.
• Experience with Web Service toolkits (e.g., SoapUI, .NET, JavaBeans).

Responsibilities

• Provide technical integration and consulting services directly to external clients, sales teams, and support colleagues.
• Share product knowledge, best practices, and technical examples with customers to advance implementation completion.
• Use data quality concepts to conduct in-depth analysis of customer pain points and identify root causes.
• Collaborate with, engage and escalate to appropriate resources to get issues addressed.
• Own correspondence with the customer until issue is resolved.
• Provide installation, implementation and configuration support, while keeping implementation project plans up to date.
• Through technical presentations and product demonstrations, communicate technical terms to internal and external clients of varying levels of technical understanding.
• Utilise technical expertise to provide 3rd level support for customers.
• Perform duties as reasonably assigned.

Skills

C#

Windows Server

SQL Server

HTML

XML

Web Services

SoapUI

.NET

JavaBeans

Education

BA/BS degree or equivalent

Tools

.NET Framework

SoapUI

JavaBeans

Job description

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About the Team:

The Client Services team plays a pivotal role in bridging customer requirements with LexisNexis Risk Solutions’ products and capabilities, ensuring solutions are effectively designed, implemented, and adopted. Working in close partnership with Sales, Product, and Technology, the team supports customer engagements by translating business challenges into practical, data-driven solutions.

About the role:

The Technical Solutions Consultant is responsible for the implementation of LexisNexis Risk Solutions’ identity products via all delivery channels (e.g., XML, Web Services, hosted web application, hosted IVR) as well as providing third-level escalation support to create, sustain, and enhance client-generated revenue. These activities may include providing technical and business process-related consulting services directly to clients, specific support for, and liaison with sales, product, and support teams. The Technical Solutions Consultant should demonstrate acumen in the products supported (including software and hardware as applicable), knowledge of common industry practices, and possess high proficiency with tools, processes, and methods required to execute duties as described below.

Responsibilities:

• Provide technical integration and consulting services directly to external clients, sales teams, and support colleagues.
• Share product knowledge, best practices, and technical examples with customers to advance implementation completion.
• Use data quality concepts to conduct in-depth analysis of customer pain points and apply problem-solving skills to determine root cause of issues.
• Collaborate with, engage and escalation to appropriate resources when necessary to get issues addressed.
• Own correspondence with the customer until issue is resolved.
• Provide installation, implementation and configuration support, while keeping implementation project plans up to date.
• Through technical presentations and product demonstrations, communicate technical terms to internal and external clients of varying levels of technical understanding.
• Utilise technical expertise to provide 3rd level support for customers.
• Perform duties as reasonably assigned.

Requirements:

• BA/BS degree or equivalent experience in a related field.
• Advanced oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences.
• Advanced Level ability to deliver client presentations and performance analysis.
• Ability to work independently, with strong time management skills.
• Advanced-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs.
• Working knowledge and/or specialized understanding of C#, Windows server, SQL Server, HTML, XML, Web Services, and other Internet-based technologies.
• Some experience in working with Web Service toolkits (e.g., SoapUI, Microsoft .NET, JavaBeans, etc.).

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life Assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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For more information, please visit www.risk.lexisnexis.com and www.relx.com.