Tech Apprentice

ANS Group; Manchester; On-site; GBP 18,000 - 25,000; Full time

Job summary

Join a leading IT services company as a Tech Apprentice in Manchester. This 18-month program includes hands-on training and classroom learning to develop skills in customer service and technical support. You will work with experts in the industry while achieving vendor qualifications.

Benefits

Working with experts

Life skills and soft skills development

Highly qualified trainers

High quality training

Qualifications

• Excellent communication skills with an ability to build strong relationships.
• Ability to problem solve and think logically.
• Ownership for tasks from start to finish.

Responsibilities

• Be customer-facing and focus on driving exceptional service.
• Manage own ticket queue and assist others.
• Work within infrastructure technologies.

Skills

Communication

Problem Solving

Attention to Detail

Customer Service

Teamwork

Job description

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The role

Our apprentice scheme is an 18-month learning and development programme. You’ll get on the job learning from our experts, coupled with top quality classroom-based training, starting with the Level 3 Information Communication Technician apprenticeship standard. You’ll also get to work with the latest technology and biggest 3rd party products to deliver our managed services, as well as the opportunity to complete vendor qualifications.

The role

Our apprentice scheme is an 18-month learning and development programme. You’ll get on the job learning from our experts, coupled with top quality classroom-based training, starting with the Level 3 Information Communication Technician apprenticeship standard. You’ll also get to work with the latest technology and biggest 3rd party products to deliver our managed services, as well as the opportunity to complete vendor qualifications.

You will be with one of our core technical support teams who are the first point of contact for all customer queries. Our team works at pace to resolve issues quickly, whilst giving the best customer service.With quality of work, attention to detail and reliability being part of the core beliefs and foundations of the team, it is essential to meeting the demands of this ever-changing department.

We’re proud to say that 100% of our apprentices have passed, with 79% achieving a distinction rate. At the ANS Academy, we’ll give you the right support to reach your full potential.

What will I do?

• Be customer-facing and focus on driving exceptional service for your customer.
• Keep customers updated with their issue and when it has been resolved
• Work within infrastructure technologies, such as cloud, monitoring, backups & recovery and operating system administration.
• Work with your team leader on any quality related issues
• Understand, maintain, and deliver the current service desk procedures
• Manage own ticket queue and assist others where appropriate
• Manage incidents, changes and problems and resolve within the service level agreements (SLAs)
  
  

What will I bring?

• Excellent communication skills with an ability to build strong relationships
• A level-headed approach when working under pressure
• Ability to produce excellent quality documentation with a great attention to detail
• Ability to problem solve and think logically
• Ownership for tasks from start to finish to ensure the highest-level customer experience
• Positive can-do attitude to any task
• A passion for technology
  
  

Our Apprentices are entitled to a lot of the company benefits as the rest of the team, we believe that there are some extra perks that you can pick up along the way…

Apprentice Benefits

• Working with experts - gain fantastic experience working side-by-side with professionals
• Life skills and soft skills - with hands-on experience, you’ll develop invaluable skills
• Highly qualified trainers - our trainers will guide and teach you along the way
• High quality training - we’re proud to have a 100% pass rate on all our apprentices!

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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