Team Secretary

North West Borough Healthcare NHS Foundation Trust; Liverpool; On-site; GBP 21,000 - 25,000; Full time

Job summary

Mersey Care is looking for a Band 3 Team Secretary to support the Step Forward Services at Rathbone Hospital with admin and secretarial duties.

You will need RSA II or equivalent, experience with information systems, knowledge of medical terminology, and audio typing skills, plus excellent communication. Flexibility to meet deadlines and maintain confidentiality is essential in this busy role.

Qualifications

• RSA II or equivalent qualification.
• Excellent verbal and written communication.
• Experience as medical secretary or in health care settings.
• Experience with information systems and medical terminology.
• Audio typing skills and ability to maintain confidentiality.
• Willingness to gain understanding of local targets and priorities.

Responsibilities

• Provide efficient secretarial support to Step Forward Services teams.
• Organise workload and coordinate with admin staff.
• Carry out audio typing and maintain documentation.
• Use information systems and MS Office to manage records and correspondence.

Skills

Communication skills

Customer service

Organisation

Confidentiality

Education

RSA II or equivalent

Microsoft Office proficiency

ECDL

Tools

Microsoft Office

Job description

Using AI to support your application

Artificial Intelligence (AI) can be a helpful tool when preparing your application, supporting you to organise and structure your application and present your experiences clearly. However, we want to hear about your experiences and achievements. Please ensure everything you submit is truthful, accurate, and reflects your own work and experience. Your authentic story is the best way to help us understand who you are and what you can bring to the role. If content appears to be copied or misrepresented, it may impact the outcome of your application. We encourage you to use AI responsibly as a support tool, not a substitute for your own voice.

For tips and guidance, please refer to our applicant guidance.

Your experiences matter, let them shine.

Applications that appear mostly or fully generated by AI, without clear personal examples linked to the person specification, may be rejected.

Job overview

This is an exciting opportunity to join our Mental Health Care Division Admin and Clerical team as a full time Band 3 Team Secretary, supporting the teams within Step Forward Services at Rathbone Hospital.

Main duties of the job

The post holder will have excellent communication and organisational skills.

An RSA II or equivalent is essential as is experience of working with Information systems.

Successful applicants will be able to organise their own workload and co-ordinate workload activities with other administration staff in the team. The successful candidate will have excellent interpersonal skills and a friendly telephone manner.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Detailed job description and main responsibilities

**Please see attached Job Description and Person Specification for full details and main responsibilities of the role**

Person specification

Personal Attributes

Essential criteria

• Flexible working approach.
• Professional attitude
• Ability to adhere to strict deadlines.
• Possess a caring, compassionate and empathic attitude.
• Self motivated

Knowledge and Skills

Essential criteria

• Excellent communication skills both verbal and non verbal
• Ability to demonstrate excellent customer service delivery
• Demonstrate the ability to organise own duties and prioritise taks within agreed timescales
• Excellent organisational skills
• Knowledge of medical terminology
• Audio typing skills
• Willingness to gain understanding of local targets in order to take an active part in achieving targets relevant to the role
• Ability to maintain confidentially

Experience

Essential criteria

• Experience of working as medical secretary
• Experience of information systems

Desirable criteria

• Experience/knowledge of people experiencing mental health issues
• Experience of working in health care setting

Qualifications

Essential criteria

• RSA II or equivalent
• Knowledge and experience of Microsoft Office products

Desirable criteria

• ECDL

Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust's guaranteed interview scheme you can indicate this in the personal information section of your online application form.

Should you require a reasonable adjustment to our recruitment process please email