Team Operations Manager

TLT LLP; West of England; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Annual pay review

Private medical insurance

Flexible benefits scheme

Hybrid working

25 days holiday (30 with service)

Job summary

TLT LLP in Bristol is hiring a Team Operations Manager for a permanent, full-time role. You will lead the paralegal team, ensure daily operations meet client SLAs, manage resources and performance, and respond to client queries related to the team. The position emphasizes development, continuous improvement, and regulatory compliance.

The role offers hybrid working, a competitive salary with annual reviews, and a comprehensive benefits package.

Qualifications

• Experience leading legal support teams or paralegals.
• Track record of managing operations to SLA.
• Strong people-management and development skills.

Responsibilities

• Lead and develop paralegal team to maintain competence.
• Ensure day-to-day operations meet client SLAs.
• Allocate resources and manage schedules.
• Monitor performance and conduct appraisals.
• Handle client queries related to the team.
• Drive continuous improvement and regulatory compliance.

Skills

Team leadership

Problem solving

Operational team management

Performance management

Job description

We are currently recruiting for a TeamOperations Manager in our Bristol office.This role is being offered on a permanent, full-time basis.

Your Role

• To manage all paralegals effectively and ensure that they reach and maintain competence to perform their roles and responsibilities.
• To manage the day-to-day operation of the team ensuring delivery to clients within SLA.
• To manage resources effectively within team.
• To manage performance and development of members of the team.
• To deliver for clients in respect of the work within operational team and deal with client queries relating to the team as and when required.Some client contact may required.

Responsibilities

Team leadership

• Assign tasks and delegate work to team.
• Monitor employee performance and provide feedback.
• Conduct performance evaluations and appraisals.
• Motivate and coach team creating goals at both levels.
• Address employee concerns and resolve issues.
• Maintain a culture of positive behaviour and role modelling.

Operational management

• Ensure daily ops run smoothly and meet required standards.
• Monitor productivity and efficiency of team members.
• Create and maintain work schedules.
• Track KPI and report to SOM.
• Ensuring teams comply with regulatory and industry frameworks, policies and procedures.

Recruitment/training & competence

• Hiring new employees.
• Onboard them alongside the training team.
• Work with the training team to develop and maintain competence of colleagues.
• Identify needs of colleagues and feedback to the training function for support.
• Regularly conduct review and supervision of individuals work in accordance with the agreed QC parameters for team members/direct reports.

Problem solving

• Identify and address day to day operational issues.
• Analyse problems, develop solutions and corrective action.
• Escalate complex issues to SOM.

Wider responsibilities

• Ensure operational input to support delivery of strategic delivery division.
• Play an active role in continuous improvement and change within relevant team and support Senior management team in that respect.
• Play an active role in line led by SOM to develop the operational, team management processes.
• Support operational change initiatives to improve processes and systems.
• Support in the absence of other FLM within line led by SOM.

Your Skills and Experience

• Team leadership
• Problem solving
• Operational team management
• Performance management

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. Over the last few years TLT's successful growth, delivery of high-quality work and support for colleagues has been consistently recognised by The Times and at the Legal Business, The Lawyer and British Legal Awards.

Our ambition is to create opportunities for what comes next for our clients, recognised as their 1st tier adviser and being valued for our values. We do this in our unique way by creating social value and a dynamic environment where our people are curious, creative and ambitious for their success.

In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute to the success of TLT.

Our Benefits

• We value our employees highly and we want you to feel valued.
• You'll receive a competitive salary with an annual pay review.
• You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.
• At TLT we have a progressive fully flexible working approach.
• We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm.
• Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.
• We're happy to talk about how flexible working can work for you and this role.

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible.