Team Member - Tills & Grocery - Full Time

Planet Organic

Greater London

Remote

GBP 15,000 - 21,000

Full time

9 days ago

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Benefits offered by this job

35% colleague discount

28 days of holiday per year (pro-rata)

Access to benefits after probation

Pension after probation

Career development opportunities

Welcoming team

Job summary

Planet Organic at Westbourne Grove is seeking a Team Member for the Tills & Grocery department. You will be the face of our store, handling tills, transactions and helping customers with our organic products. The role offers growth opportunities and supports your journey from day one.

We require a passion for health and well-being, good food hygiene, and flexibility to work across shifts during our trading hours. Join a welcoming, purpose-driven team focused on sustainability.

Qualifications

Excellent customer service skills.
Willingness to learn and adapt.
Passion for food, health and well-being.
Strong understanding of food hygiene and safety.
Experience in retail and food & drink servery preferred but not essential.

Responsibilities

Make every customer experience fun, educational and rewarding.
Familiarise yourself with the products sold in store and describe benefits of organic products.
Serve customers at till points and process cash/card transactions.
Prepare and package Deliveroo orders accurately and timely.
Maintain high standards of food hygiene and safety.
Work as part of a team to complete daily tasks.

Skills

Customer service

Willingness to learn

Food hygiene awareness

Retail experience

Flexible availability

Job description

Team Member - Tills & Grocery - Full Time

Department: Tills & Grocery

Employment Type: Permanent

Location: Westbourne Grove

Reporting To: Store Manager

Compensation: £13.00 / hour

Description

As a Team Member in the Tills & Grocery department at Planet Organic, you play a vital role in delivering our mission to promote health and sustainability to our community. You will be the face of our store, ensuring every customer experience is fun, educational, and rewarding. Your primary responsibilities include serving customers at the till, processing transactions, and providing knowledgeable guidance on our organic and natural products. You'll also collaborate with your team to complete daily tasks and maintain our high standards. With opportunities for growth and development, you’ll be supported from day one as you begin your journey with Planet Organic.

Key Responsibilities

Make every customer experience fun, educational and rewarding.
Familiarise yourself with the products sold in store, be able to direct customers in store, and describe the benefits of organic and natural products.
Serve customers at till points, process cash and card transactions.
Accurately prepare and package incoming Deliveroo orders in a timely manner to ensure a smooth customer experience.
Maintain high standards of food hygiene and follow health and safety guidelines to ensure a safe and clean environment.
Work as part of a team to get daily tasks done, this may involve working in areas outside of your normal duties.

This is not an exhaustive list of responsibilities and may change based on business needs.

What We're Looking For

Excellent customer service skills & willingness to learn.
Passionate about food, health and well-being.
Strong understanding of food hygiene and health and safety practices in a retail and hospitality environment.
Previous experience in retail and food & drink servery preferred but not essential.
Our stores trade from 8:00 am to 9:00 pm, Monday to Sunday, including public holidays. We're looking for team members who are flexible with their availability and able to work a variety of shifts across these trading hours as needed.

Benefits