Team Member - Tills & Grocery - Full Time

Planet Organic; Chiswick; On-site; GBP 13,922 - 19,828; Full time

Benefits offered by this job

35% colleague discount across all stores

28 days of holiday per year (pro-rata)

Access to benefits after passing probation

Career development opportunities

Part of a supportive team

Job summary

A health-focused retail company in Chiswick is seeking a full-time Team Member for its Tills & Grocery department. The role involves providing an enjoyable customer experience, serving at till points, and maintaining food safety standards. Ideal candidates should have excellent customer service skills and a passion for food and health. Opportunities for career growth are available, and candidates must be flexible with their working hours, given the store's operational requirements.

Qualifications

• Excellent customer service skills & willingness to learn.
• Passionate about food, health, and well-being.
• Strong understanding of food hygiene and health and safety practices.

Responsibilities

• Make every customer experience fun, educational, and rewarding.
• Serve customers at till points, process cash and card transactions.
• Maintain high standards of food hygiene and safety in the store.

Skills

Excellent customer service skills

Willingness to learn

Passion for food and health

Understanding of food hygiene

Flexibility with shift patterns

Job description

Team Member - Tills & Grocery - Full Time

Join to apply for the Team Member - Tills & Grocery - Full Time role at Planet Organic

As a Team Member in the Tills & Grocery department at Planet Organic, you play a vital role in delivering our mission to promote health and sustainability to our community. You will be the face of our store, ensuring every customer experience is fun, educational, and rewarding. Your primary responsibilities include serving customers at the till, processing transactions, and providing knowledgeable guidance on our organic and natural products. You'll also collaborate with your team to complete daily tasks and maintain our high standards. With opportunities for growth and development, you’ll be supported from day one as you begin your journey with Planet Organic.

Job Details

• Department: Tills & Grocery
• Location: Chiswick
• Compensation: £12.25 / hour
• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Management and Manufacturing
• Industries: Retail

Key Responsibilities

• Make every customer experience fun, educational and rewarding.
• Familiarise yourself with the products sold in store, be able to direct customers in store, and describe the benefits of organic and natural products.
• Serve customers at till points, process cash and card transactions.
• Accurately prepare and package incoming Deliveroo orders in a timely manner to ensure a smooth customer experience.
• Maintain high standards of food hygiene and follow health and safety guidelines to ensure a safe and clean environment.
• Work as part of a team to get daily tasks done, this may involve working in areas outside of your normal duties.
• This is not an exhaustive list of responsibilities and may change based on business needs.

What We're Looking For

• Excellent customer service skills & willingness to learn.
• Passionate about food, health and well-being.
• Strong understanding of food hygiene and health and safety practices in a retail and hospitality environment.
• Previous experience in retail and food & drink servery preferred but not essential.
• Our stores operate during evenings, weekends, and public holidays, so we're looking for team members who are flexible with their availability and can adapt to different shift patterns as needed.

Benefits

• 35% colleague discount across all stores
• 28 days of holiday per year (pro‑rata)
• Access to benefits after passing probation
• Access to pension arrangements after passing probation
• Excellent opportunities for career development and progression
• Be part of a welcoming team that's dedicated to making a positive impact

Equal Opportunity Statement

Planet Organic is an equal opportunities employer. We consider all applicants fairly, regardless of gender, age, sexual orientation, disability, health condition, race, colour, religion, or any other protected characteristic.