Team Member - Tills & Grocery - Full Time

Planet Organic Limited; Chiswick; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Discount 35%

Holiday 28 days

Probation benefits

Pension after probation

Career development

Team environment

Job summary

Planet Organic Limited in Chiswick is seeking a Team Member for the Tills & Grocery department. You will be the face of the store, serving customers at the till, processing transactions, and sharing knowledge about organic products.

This permanent, full-time role offers opportunities for growth, a flexible shift pattern across store hours, and benefits including staff discounts and pension arrangements after probation.

Qualifications

• Excellent customer service skills and willingness to learn.
• Passionate about food, health and well-being.
• Strong understanding of food hygiene and health & safety in retail/hospitality.
• Retail and food & drink servery experience is preferred but not essential.

Responsibilities

• Make customer experiences fun, educational and rewarding.
• Familiarise with in-store products and guide customers on benefits of organic goods.
• Serve customers at till points and process cash and card transactions.
• Prepare and package Deliveroo orders accurately and promptly.
• Maintain high standards of food hygiene and health & safety.
• Work as part of a team to complete daily tasks and adapt to duties.

Skills

Excellent customer service

Willingness to learn

Food health & safety awareness

Retail experience (preferred)

Job description

Team Member - Tills & Grocery - Full Time

Department: Tills & Grocery

Employment Type: Permanent

Location: Chiswick

Reporting To: Store Manager

Compensation: £13.00 / hour

Description

As a Team Member in the Tills & Grocery department at Planet Organic, you play a vital role in delivering our mission to promote health and sustainability to our community. You will be the face of our store, ensuring every customer experience is fun, educational, and rewarding. Your primary responsibilities include serving customers at the till, processing transactions, and providing knowledgeable guidance on our organic and natural products. You'll also collaborate with your team to complete daily tasks and maintain our high standards. With opportunities for growth and development, you’ll be supported from day one as you begin your journey with Planet Organic.

Key Responsibilities

• Make every customer experience fun, educational and rewarding.
• Familiarise yourself with the products sold in store, be able to direct customers in store, and describe the benefits of organic and natural products.
• Serve customers at till points, process cash and card transactions.
• Accurately prepare and package incoming Deliveroo orders in a timely manner to ensure a smooth customer experience.
• Maintain high standards of food hygiene and follow health and safety guidelines to ensure a safe and clean environment.
• Work as part of a team to get daily tasks done, this may involve working in areas outside of your normal duties.

This is not an exhaustive list of responsibilities and may change based on business needs.

What We're Looking For

• Excellent customer service skills & willingness to learn.
• Passionate about food, health and well-being.
• Strong understanding of food hygiene and health and safety practices in a retail and hospitality environment.
• Previous experience in retail and food & drink servery preferred but not essential.
• Our stores trade from 8:00 am to 9:00 pm, Monday to Sunday, including public holidays. We're looking for team members who are flexible with their availability and able to work a variety of shifts across these trading hours as needed.

Benefits

• 35% colleague discount across all stores
• 28 days of holiday per year (pro-rata)
• Access to benefits after passing probation
• Access to pension arrangements after passing probation
• Excellent opportunities for career development and progression
• Be part of a welcoming team that's dedicated to making a positive impact