Team Member soft play

Mitchells & Butlers PLC; Tees Valley; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

33% brand discount across all brands

Wagestream access

Pension

28 days paid holiday

High-street shopping discounts

Free shares

Employee helpline

Team socials

Job summary

Mitchells & Butlers PLC in Stockton-on-Tees is seeking a friendly Soft Play Team Member to help maintain a safe, fun play area for children, greet guests and assist parents with needs. You should love working with children, have a good sense of humour and be organised.

In this role you will answer queries, handle calls, keep reception tidy, help run birthday parties, do face painting and balloon modelling, and promote food and drink. Flexible shifts and staff discounts are among the benefits.

Qualifications

• Must enjoy working with children.
• Friendly, humorous, responsible and organised.
• Able to manage large groups.

Responsibilities

• Answer guest queries on products, prices and facilities.
• Handle telephone inquiries in a warm, friendly manner.
• Keep reception area clean and tidy at all times.
• Create a fun, safe environment for guests.
• Help run children's birthday parties.
• Face painting and balloon modelling.
• Sell food and drink to guests.

Skills

Customer service

Communication

Teamwork

Adaptability

Organised

Sales mindset

Job description

You’ll be responsible for maintaining high standards of play for all children, while promoting a happy yet safe atmosphere, overseeing the soft play area and assisting parents with any needs. It goes without saying that you must love working with children, have a good sense of humour and be a responsible and organised person.

WHAT YOU’LL DO IN THIS ROLE:

Answering guest queries on products, prices & house facilities/activities

Dealing with enquiries by telephone in a warm & friendly manner, endeavouring at all times to accommodate their requests

Ensure a clean & tidy environment at all times & ensure that the reception area is tidy & ready for service at all times

Help create a fun, exciting & safe environment so that every guest leaves wanting to return

Help run children’s Birthday parties, taking control and interacting with the children

Face painting & Balloon modelling

Selling of various food and drink items to guests

WHAT WE LOOK FOR IN OUR SOFT PLAY TEAM MEMBERS:

Someone who is able to adapt behaviour to different situations

Who also is able to generate ideas to increase sales/improve standards

Who also has the ability to work within an already amazing team!

Someone who has the ability to manage and control large groups of guests.

Oh and not forgetting, enjoys working with children!

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!
• On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

Team Member soft play

Company: Mitchells & Butlers PLC Salary: Competitive Salary Hours: Full-time Location: Stockton-on-Tees, TS19 8HH Job type: Permanent Posting date: 23 Oct 2026 Closing date: 5 Nov 2026

Summary

You’ll be responsible for maintaining high standards of play for all children, while promoting a happy yet safe atmosphere, overseeing the soft play area and assisting parents with any needs. It goes without saying that you must love working with children, have a good sense of humour and be a responsible and organised person.

WHAT YOU’LL DO IN THIS ROLE:

Answering guest queries on products, prices & house facilities/activities

Dealing with enquiries by telephone in a warm & friendly manner, endeavouring at all times to accommodate their requests

Ensure a clean & tidy environment at all times & ensure that the reception area is tidy & ready for service at all times

Help create a fun, exciting & safe environment so that every guest leaves wanting to return

Help run children’s Birthday parties, taking control and interacting with the children

Face painting & Balloon modelling

Selling of various food and drink items to guests

WHAT WE LOOK FOR IN OUR SOFT PLAY TEAM MEMBERS:

Someone who is able to adapt behaviour to different situations

Who also is able to generate ideas to increase sales/improve standards

Who also has the ability to work within an already amazing team!

Someone who has the ability to manage and control large groups of guests.

Oh and not forgetting, enjoys working with children!

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!
• On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.