Team Member

Horse & Jockey; Tees Valley; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Flexible shifts

Discount across brands

Wagestream access

Team socials

Pension

28 days holiday

Employee helpline

Job summary

Horse & Jockey in Tees Valley is seeking a friendly soft play team member to help maintain a safe, fun space for children and support parents. You’ll handle guest inquiries, assist with birthday parties, and help keep the reception area welcoming and tidy.

The role rewards a sense of humour, reliability and team spirit, with flexible shifts, staff discounts across our brands, and a pension. If you love working with families and can adapt to busy moments, you’ll fit right in and help every guest

Qualifications

• Loves working with children and maintains a good sense of humour.
• Provides friendly guest service and can manage busy moments.
• Works well in a team and adapts to different situations.

Responsibilities

• Answer guest queries on products, prices and facilities.
• Handle telephone inquiries in a warm, friendly manner.
• Keep reception area clean and tidy for service.
• Create a fun, safe environment so guests return.
• Assist with children’s parties and activities.
• Face painting and balloon modelling.
• Sell food and drinks to guests.

Skills

Love working with children

Customer service

Team player

Flexible

Job description

You’ll be responsible for maintaining high standards of play for all children, while promoting a happy yet safe atmosphere, overseeing the soft play area and assisting parents with any needs. It goes without saying that you must love working with children, have a good sense of humour and be a responsible and organised person.

Dueto the nature of the role, successful applicants will be required to undergo aDisclosure and Barring Service (DBS) check as part of the recruitment process.

WHAT YOU’LL DO IN THIS ROLE:

• Answering guest queries on products, prices & house facilities/activities
• Dealing with enquiries by telephone in a warm & friendly manner, endeavouring at all times to accommodate their requests
• Ensure a clean & tidy environment at all times & ensure that the reception area is tidy & ready for service at all times
• Help create a fun, exciting & safe environment so that every guest leaves wanting to return
• Help run children’s Birthday parties, taking control and interacting with the children
• Face painting & Balloon modelling
• Selling of various food and drink items to guests

WHAT WE LOOK FOR IN OUR SOFT PLAY TEAM MEMBERS:

• Someone who is able to adapt behaviour to different situations
• Who also is able to generate ideas to increase sales/improve standards
• Who also has the ability to work within an already amazing team!
• Someone who has the ability to manage and control large groups of guests.
• Oh and not forgetting, enjoys working with children!

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands.Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

At M&B, we want people to be supported, valued,able to be themselves and work in a great team. Join us and help us makeevery guest feel truly welcome.

Compensation: Competitive salary