Team Member - BAO City

Surety Hospitality; Greater London; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

50% staff discount

Wine/Meat trade prices

BAOcoin rewards

Referral bonus £500

Development plans

Job summary

BAO City is seeking a Front of House Team Member to join the team and deliver warm, joyful service across floor, bar, and food-running shifts in our Bloomberg Arcade location.

You’ll work in a fast-paced, team-focused environment, bringing positive energy and a willingness to learn. We’ll train you up to master our guest experience, menu, and service standards, with room to grow as you develop with BAO.

Qualifications

• A friendly, positive presence - someone who genuinely enjoys hospitality
• Comfortable multitasking and working in a fast-paced environment
• Supportive and kind - a real team player who helps others and leads with care
• A good communicator who takes direction well and isn’t afraid to ask questions
• A strong work ethic and pride in doing things properly

Responsibilities

• Running food and drinks with speed and care
• Working a section and guiding guests through the BAO experience
• Preparing drinks or supporting bar service, depending on the shift
• Helping keep the restaurant clean, organised, and ready for service
• Communicating clearly with your team to keep things flowing smoothly
• Learning about the menu, service style, and guest care standards

Job description

BAO City is looking for a Front of House Team Member to join the team and help deliver warm, joyful service every day - whether that’s on the floor, behind the bar, or running food with energy and care. This role is ideal for someone who loves hospitality, works well in a team, and brings positive energy to every shift, no matter the role they’re in.

The Restaurant

Our Bloomberg Arcade restaurant is home to BAO’s flagship karaoke experience \" with two private KTV rooms bringing the spirit of Taipei’s nightlife into the heart of the City. The dining room sits between them, buzzing with energy from weekday lunch through to late-night feasting. Unique to this location are our sharing bao platters, designed for group dining with bold, playful service.

The Position

At BAO, we do things properly - from how we welcome guests to how we support each other on shift. As a FOH Team Member, you could be working a section, running dishes, or making drinks behind the bar. Whatever the role, you’ll be part of creating a calm, confident atmosphere and consistently great guest experiences.

You don’t need loads of experience, just a great attitude, attention to detail, and a willingness to learn. We’ll teach you everything else.

What you’ll be doing:

• Running food and drinks with speed and care
• Working a section and guiding guests through the BAO experience
• Preparing drinks or supporting bar service, depending on the shift
• Helping keep the restaurant clean, organised, and ready for service
• Communicating clearly with your team to keep things flowing smoothly
• Learning about the menu, service style, and guest care standards

What we’re looking for:

• A friendly, positive presence - someone who genuinely enjoys hospitality
• Comfortable multitasking and working in a fast-paced environment
• Supportive and kind - a real team player who helps others and leads with care
• A good communicator who takes direction well and isn’t afraid to ask questions
• A strong work ethic and pride in doing things properly

We want working at BAO to feel like stepping into a warm, fluffy bao - soft, supportive, and full of good stuff. Here's what you'll get as part of the team:

Perks & Discounts

• - Up to 50% off food and drink across all BAO restaurants and discounts across friends in the industry
• - Access to curated wine and meat suppliers at trade prices

Rewards & Recognition

• - BAOcoin - earn rewards for living BAO values, then spend them in the BAOshop
• - BAO Pyramid Scheme - earn up to £500 for referring someone to join the team

Growth & Development

• - Personalised development plans tailored to your goals
• - Access to School of BAO, a series of talks, workshops and fieldtrips

Work-Life Balance

• - Rotas released two weeks in advance so you can plan ahead

Milestones

• - Perks to celebrate work anniversaries milestones

Celebrations

• - Annual Wei Ya & BAO Awards Party
• - BAO Social Clubs: Grandma’s Home Cooking Club, Hot Pot Supperclub

The Group

BAO quite literally means steamed bun. But BAO means so much more than that, a cult brand with a cult following that aims to inspire with design through food. Founded in 2013 by family trio, Erchen Chang, Shing Tat Chung and Wai Ting Chung in a carpark in East London to now spanning 7 restaurants across London, where each has its own story of Taiwanese Culture with unique experience, narrative and menu.

At BAO we seek people who warm our souls through cooking and hospitality. We strive to cultivate an environment where our design is inspiring, where our unconventional way of thinking bring humour and innovation; our detail challenges you to do your best.