Team Member

Welcome Break; South Mimms; Remote; GBP 11,000 - 18,000; Full time

Benefits offered by this job

£1 meals on shift

Immediate start

50% off onsite brands

Welcome Break discounts

Incentive schemes

Progression to Store Management

Apprenticeships

Holiday allowance

Cycle to Work

Free onsite parking

Uniform provided

Job summary

Welcome Break in South Mimms is hiring a Customer Service Team Member. The role focuses on greeting customers, assisting with needs, and maintaining cleanliness across seating areas and back-of-house spaces. A friendly, proactive attitude and a willingness to learn are essential.

The position offers an immediate start, flexible full-time or part-time hours, and benefits including meals on shift and discounts at onsite brands. Training is provided to help you grow with the team.

Qualifications

• Customer-focused service mindset.
• Ability to communicate clearly with customers and colleagues.
• Ability to stay calm and organized in busy periods.

Responsibilities

• Welcome customers with a smile and assist them efficiently.
• Keep seating areas, back-of-house, and facilities clean and tidy throughout shifts.
• Follow food safety, hygiene and safety standards and escalate issues when needed.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

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South Mimms, Potters Bar, Hert, United Kingdom, EN6 3QQ

Job ID: 129932

Customer Service Team Member
Welcome Break, South Mimms EN6 3QQ

Immediate start available | Flexible full‑time or part‑time hours
Earn up to £12.85 per hour, plus £1 meals on every shift

Looking for a role where you can stay busy, meet people, and make someone’s day a little easier?

As a Customer Service Team Member at Welcome Break, you’ll be the friendly face our customers see first. Whether you’re helping someone find what they need, or keeping the site looking its best, you’ll play a big part in delivering a great experience for our customers on the move.

This role could be a great fit if you:

• Enjoy helping people and delivering friendly, welcoming service
• Can keep calm, organised and positive when it gets busy
• Take pride in keeping things clean, safe and running smoothly
• Like working as part of a supportive team and are happy to learn new skills (full training provided)

What you’ll do:

• Welcome customers with a smile and help them quickly and confidently
• Keep the customer seating areas and back‑of‑house clean and tidy throughout your shift (including tables, counters, floors, toilets and carpark where required)
• Follow food safety, hygiene and health & safety standards, completing checks and cleaning tasks as trained, and escalating customer issues when needed

What you’ll get as a Customer Service Team Member at Welcome Break:

• £1 meals on every shift
• Immediate start available + overtime if you want it
• 50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!
• My Welcome Break discounts – savings at hundreds of retailers
• Incentive schemes to reward great performance
• Clear progression from Supervisor into Store Management
• Apprenticeship programmes where you can learn and earn at the same time
• Holiday allowance that grows with service
• Cycle to Work scheme
• Free onsite parking
• Uniform provided

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.