Customer Service Team Member

Welcome Break; Warwick; Hybrid; GBP 11,000 - 18,000; Full time

Benefits offered by this job

£1 meals on every shift

Immediate start + overtime if you want

50% off onsite brands (KFC, BurgerKing

50% off onsite brands (Starbucks &

My Welcome Break discounts

Incentive schemes to reward great work

Clear progression to Store Management

Apprenticeship programmes

Holiday allowance that grows with long

Cycle to Work scheme

Free onsite parking

Uniform provided

Job summary

Welcome Break in Warwick is seeking a Customer Service Team Member to greet customers, assist with their needs, and keep areas clean and welcoming on a busy site. The role offers flexible hours, immediate start and a chance to learn while you earn, with meals on shift.

You will work as part of a friendly, supportive team, delivering great service on every shift and enjoying staff discounts and progression opportunities as you grow with the business.

Qualifications

• Enjoy helping people and delivering friendly, welcoming service.
• Can stay calm, organised and positive when it gets busy.
• Take pride in keeping things clean, safe and running smoothly.
• Like working as part of a supportive team and are happy to learn new skills.

Responsibilities

• Welcome customers with a smile and help them quickly and confidently.
• Keep seating areas and back-of-house clean and tidy throughout your shift (including toilets, tables, counters and floors).
• Follow food safety, hygiene and health & safety standards, completing checks and cleaning tasks, escalating issues when needed.

Skills

Customer service

Team player

Communication

Problem solving

Job description

Warwick, Ashorne, Warwickshire, United Kingdom, CV35 0AA

Job ID: 129931

Customer Service Team Member

Welcome Break, Warwick North,CV35 0AA

Immediate start available | Flexible full-time or part-time hours
Earn up to £12.85 per hour, plus £1 meals on every shift

Looking for a role where you can stay busy, meet people, and make someone's day a little easier?

As a Customer Service Team Member at Welcome Break, you'll be the friendly face our customers see first. Whether you're helping someone find what they need, or keeping the site looking its best, you'll play a big part in delivering a great experience for our customers on the move.

This role could be a great fit if you:

• Enjoy helping people and delivering friendly, welcoming service
• Can keep calm, organised and positive when it gets busy
• Take pride in keeping things clean, safe and running smoothly
• Like working as part of a supportive team and are happy to learn new skills (full training provided)

What you'll do:

• Welcome customers with a smile and help them quickly and confidently
• Keep the customer seating areas and back-of-house clean and tidy throughout your shift ( including toilets, tables, counters and floors )
• Follow food safety, hygiene and health & safety standards, completing checks and cleaning tasks as trained, and escalating customer issues when needed

What you'll get as a Customer Service Team Member at Welcome Break:

• £1 meals on every shift
• Immediate start available + overtime if you want it
• 50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!
• My Welcome Break discounts - savings at hundreds of retailers
• Incentive schemes to reward great performance
• Clear progression from Supervisor into Store Management
• Apprenticeship programmes where you can learn and earn at the same time
• Holiday allowance that grows with service
• Cycle to Work scheme
• Free onsite parking
• Uniform provided

About Welcome Break

Welcome Break is one of the UK's leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.