Team Member

Planet Fitness Raimondo Group; Scotland; On-site; GBP 40,000 - 60,000; Full time

Job summary

Planet Fitness Raimondo Group is seeking enthusiastic Front Desk Team Members to provide an exceptional experience for gym-goers. This role involves greeting members, managing inquiries, and ensuring the front desk operates smoothly. Joining our team means contributing to a welcoming atmosphere while enjoying benefits such as a free membership and flexible schedules.

Benefits

Free Black Card Membership

Paid Personal Time Off

Medical, Dental and Vision Benefits

401k Plan with Employer Match

Friendly and supportive work environment

Consistent & Flexible Work Schedule

Opportunities for career advancement

Qualifications

• CPR/AED certified (if not, training will be provided).
• Customer service background preferred.
• Must be 18 or older to apply.

Responsibilities

• Greet members and guests to create a welcoming environment.
• Manage memberships and ensure smooth front desk operations.
• Answer phones and assist callers.

Skills

Excellent customer service skills

Basic computer proficiency

Punctuality

Reliability

Job description

Welcome to the judgement free zone! Here at Planet Fitness, we are known for creating a welcoming and non-intimidating environment for gym goers. We are looking for enthusiastic individuals to join our team and help us maintain our positive atmosphere!

We are searching for Front Desk Team Members to join our planet! In this position, you will be the first point of contact for our awesome members and their guests. Your primary responsibilities will include greeting members, answering inquiries, managing memberships and ensuring our front desk operates smoothly.

Check out our awesome Company Benefits:

• Free Black Card Membership
• Paid Personal Time Off
• Medical, Dental and Vision Benefits
• 401k Plan with Employer Match
• Friendly and supportive work environment
• Consistent & Flexible Work Schedule
• Opportunities for career advancement

As a member of our team, you will be responsible for creating a positive member experience by providing excellent customer service to Planet Fitness members, prospective members & guests.

• Greet members and guests to make everyone feel comfortable & welcome!
• Check members in, conduct tours, sign up new members, log amenities, etc.
• Answer phones and assist callers with a variety of questions.
• Respond to members’ questions or concerns in a timely & professional manner.
• Use Point of Sale systems to process purchases.
• Maintain a spot-free facility by helping with cleaning & sanitizing!

Qualifications

• Excellent customer service skills and a positive and professional attitude!
• Basic computer proficiency with an eye for accuracy.
• Punctuality & reliability is a must.
• CPR/AED certified (if not, training will be provided by PF)
• Customer service background preferred.
• Must be 18 or older to apply!

Physical Demands

• Continual talking in person or on the phone during shift.
• Must be able to lift up to 60 lbs.
• Must contribute to the overall cleanliness of the club.

Compensation: $13.50 per hour

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:

Give it up for Brett, a Certified Trainer in Hampton Township, PA. Not only is he a motivating trainer, he’s an inspiration to never give up. After being diagnosed with MS, Brett kept working toward his goals and didn’t let the disease stop him. He says it best: “As I continue my job here at Planet Fitness, I cannot wait to see what new people I get to train, the lives I get to change, and show everyone that no matter what, don’t ever quit on yourself."