Guest Experience Team Member

Haven; Ayr; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join the vibrant Guest Experience Team at a leading company in the hospitality industry, where you will make every guest's stay memorable. Located in scenic West Scotland, the role offers full-time and part-time options with comprehensive training and various perks, including discounts on holidays and dining.

Benefits

Attractive pay with overtime opportunities

Inclusive and supportive work environment

Career development opportunities

Team perks up to 50% off on-park dining

Free access to facilities and savings at national retailers

Qualifications

• Experience in customer service or guest relations is beneficial but not essential.
• Can communicate clearly and maintain a friendly manner.
• Ability to handle challenges or guest complaints effectively.

Responsibilities

• Greet guests warmly, creating a positive first impression.
• Listen to guest concerns and take action to resolve them.
• Collaborate with team members for seamless guest service.

Skills

Customer focused

Active listening

Problem solving

Job description

Join to apply for the Guest Experience Team Member role at Haven

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Join to apply for the Guest Experience Team Member role at Haven

Join our team at Craig Tara located on the spectacular coast of West Scotland with its sandy beaches and beautiful mountains of Arran across the sea.

Dunure Road, Ayr KA7 4LB GBR

Job Details

Position: Guest Experience Team Member

Type: Full-Time & Part-Time available / Seasonal

Pay Rates: Up to £12.21 per hour depending on age

Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!

As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.

Key Responsibilities

• Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
• Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
• Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
• Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
• Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
  
  

Requirements

• Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
• Customer focused with a passion for working with people.
• Can actively listen, communicate clearly, and maintain a professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact, and efficiency.
  
  

What We Offer

• Attractive pay with overtime opportunities.
• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
  
  

How To Apply

To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.

If you require any assistance or reasonable adjustments during the application process, please contact us at: [e-mail]

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Travel Arrangements

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