Team Member

Dallas Holdings - Pret A Manger; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A popular food service company in Oxford is looking for a Pret Team Member who will engage customers and ensure high-quality food service. The role includes maintaining cleanliness, adhering to food safety standards, and working efficiently in a team setting. Candidates should possess strong teamwork and customer service skills to thrive in this fast-paced environment.

Qualifications

• Good communication skills and ability to work in a team.
• Understanding of food safety standards.
• Ability to engage with customers effectively.

Responsibilities

• Maintain good relationships within the team.
• Ensure smooth operation in kitchen and front of house.
• Follow cleanliness and safety standards.

Skills

Teamwork

Customer service

Food preparation

Health and safety

Problem-solving

Job description

A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery. They are responsible for creating an efficient & welcoming environment engaging and "wowing" our customers and producing great quality Pret food. Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity. Key responsibilities

Key responsibilities

• To maintain good relationships with all of the shop's team.
• To take on jobs to balance workload across team.
• To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc).
• To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
• To have a good knowledge of Pret standards in all areas of the shop.
• To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM training plan.
• TM Star: To be an "Ace in Place" within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.

Amazing Service: 6 Key Points of Service

• To always follow the 6 Key Points of Service.
• To serve customers efficiently, politely and quickly in an engaging manner.
• To take the time to respond to customers' needs delivering outstanding and amazing service.
• To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.
• To bust queues through speed of service and calling to customers.
• To wear a clean and immaculate uniform at all times whilst on shift.
• To ensure products are presented in bags or on trays according to Pret standards.
• TM Star: To consistently have high performance in till speed and accuracy.

Delicious Food & Drink: 6 Key Points of Production

• To create delicious food according to Pret standards in an efficient, safe environment.
• To always follow the 6 Key Point of Production.
• To ensure stock is rotated and used according to standard.

Well Loved Shop: Cleanliness and Health & Safety

• To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test.
• To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
• To inform the shop management team of any safety concerns immediately.
• I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.
• I immediately tell my Manager when I believe standards or processes are not being met.

Shop Profitability: Productivity

• To complete and pass all TM and TM training in a timely manner.
• To adhere to financial standards on tills.
• TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality.