Team Member

Dallas Holdings; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known food retailer in Oxford is seeking an Entry-Level Team Member to help create an efficient and welcoming environment. Responsibilities include maintaining good relationships with team members, ensuring outstanding customer service, and adhering to food safety standards. Ideal candidates should enjoy teamwork and be enthusiastic about delivering quality food and service. This full-time role offers a chance to develop skills in a dynamic retail environment.

Qualifications

• Ability to work in a fast-paced environment.
• Understanding of food hygiene and safety standards.
• Strong communication skills to engage with customers.

Responsibilities

• Maintain relationships with team members.
• Balance workload across the team.
• Work in various shop areas as required.
• Deliver outstanding customer service.

Skills

Teamwork

Customer Service

Food Safety Knowledge

Communication

Job description

A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery. They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food.

Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.

Key Responsibilities

• To maintain good relationships with all of the shop’s team.
• To take on jobs to balance workload across team.
• To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)
• To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
• To have a good knowledge of Pret standards in all areas of the shop.
• To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM* training plan.
• TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.

Amazing Service: 6 Key Points of Service

• To always follow the 6 Key Points of Service.
• To serve customers efficiently, politely and quickly in an engaging manner.
• To take the time to respond to customers’ needs delivering outstanding and amazing service.
• To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.
• To bust queues through speed of service and calling to customers.
• To wear a clean and immaculate uniform at all times whilst on shift.
• To ensure products are presented in bags or on trays according to Pret standards.
• TM Star: To consistently have high performance in till speed and accuracy.

Delicious Food & Drink: 6 Key Points of Production

• To create delicious food according to Pret standards in an efficient, safe environment.
• To always follow the 6 Key Point of Production.
• To ensure stock is rotated and used according to standard.

Well Loved Shop: Cleanliness and Health & Safety

• To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test
• I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.
• I immediately tell my Manager when I believe standards or processes are not being met.

Shop Profitability: Productivity

• TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Retail