Team Member

Dallas Holdings; Gloucester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Gloucester is seeking a Team Member to contribute to a positive working environment by delivering excellent customer service and maintaining food safety standards. Candidates should be ready to work in diverse roles in the shop, including kitchen duties and customer service, ensuring a clean and welcoming space. Full-time position available for entry-level applicants.

Qualifications

• Ability to work in different areas (front of house and kitchen).
• Understand and adhere to Pret's standards and training.
• Maintain cleanliness and hygiene in the workspace.

Responsibilities

• Maintain good relationships with all shop team members.
• Serve customers efficiently and politely.
• Create and serve food according to Pret standards.
• Complete all TM and TM* training timely.

Skills

Teamwork

Customer service

Food safety awareness

Cleanliness

Job description

Pret A Manger - Team Member

A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery. They are responsible for creating an efficient & welcoming environment, engaging and “wowing” our customers, and producing great quality Pret food. Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.

Key Responsibilities

• Maintain good relationships with all shop team members.
• Take on jobs to balance workload across the team.
• Work in any area – FOH and Kitchen – as requested by the manager (Hot Food, Coffee, etc.).
• Work together to ensure the FOH, Kitchen, and delivery business is the best it can be.
• Have a good knowledge of Pret standards in all areas of the shop.
• Understand the importance of the Hot Chef and Barista roles and complete the training in these areas, as outlined in the TM* training plan.
• TM Star: Act as an “Ace in Place” within the shop team and be a role model to other TMs demonstrating good Pret knowledge.

Amazing Service: 6 Key Points of Service

• Always follow the 6 Key Points of Service.
• Serve customers efficiently, politely and quickly in an engaging manner.
• Respond to customers’ needs, delivering outstanding and amazing service.
• Complete F/O to Pret standards, maintaining beautiful Langars, merchandising and seating areas.
• Bust queues through speed of service and calling to customers.
• Wear a clean and immaculate uniform at all times while on shift.
• Ensure products are presented in bags or on trays according to Pret standards.
• TM Star: Consistently have high performance in till speed and accuracy.

Delicious Food & Drink: 6 Key Points of Production

• Create delicious food according to Pret standards in an efficient, safe environment.
• Always follow the 6 Key Points of Production.
• Ensure stock is rotated and used according to standard.

Well Loved Shop: Cleanliness and Health & Safety

• Complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test.
• Adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
• Inform the shop management team of any safety concerns immediately.
• Take responsibility for following Food Safety Standards, and for the Health and Safety of the team and customers. Complete all training to understand Pret standards and safety processes, and adhere to them at all times.
• Immediately inform the Manager when standards or processes are not being met.

Shop Profitability: Productivity

• Complete and pass all TM and TM* training in a timely manner.
• Adhere to financial standards on tills.
• TM Star: Consistently have high performance in bench productivity while maintaining good MTS quality.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Retail