Team Member

Dallas Holdings

Cheltenham

On-site

GBP 20,000 - 25,000

Full time

14 days+

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Job summary

A reputable food service company in Cheltenham is seeking a dedicated Team Member. The successful candidate will be responsible for maintaining high standards of customer service and food quality, working within both front of house and kitchen environments. Ideal for entry-level applicants, you will receive training and support to excel in your role. The position offers full-time employment with opportunities for development.

Qualifications

Ability to maintain good relationships within the team.
Understanding Pret standards and kitchen operations.
Willingness to complete required training courses.

Responsibilities

Maintain relationships with all team members.
Work across front of house and kitchen as needed.
Ensure high standards of customer service and food quality.
Complete TM and TM* training effectively.

Skills

Teamwork

Customer service

Food preparation

Health & safety compliance

Job description

Overview

Pret A Manger - Team Member is part of a shop team in the kitchen, front of house and delivery. They are responsible for creating an efficient and welcoming environment and producing great quality Pret food. Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.

Key responsibilities

To maintain good relationships with all of the shop’s team.
To take on jobs to balance workload across team.
To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc).
To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
To have a good knowledge of Pret standards in all areas of the shop.
To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM* training plan.
TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.

Amazing Service: 6 Key Points of Service

To always follow the 6 Key Points of Service.
To serve customers efficiently, politely and quickly in an engaging manner.
To take the time to respond to customers’ needs delivering outstanding and amazing service.
To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.
To bust queues through speed of service and calling to customers.
To wear a clean and immaculate uniform at all times whilst on shift.
To ensure products are presented in bags or on trays according to Pret standards.
TM Star: To consistently have high performance in till speed and accuracy.

Delicious Food & Drink: 6 Key Points of Production

To create delicious food according to Pret standards in an efficient, safe environment.
To always follow the 6 Key Point of Production.
To ensure stock is rotated and used according to standard.

Well Loved Shop: Cleanliness and Health & Safety

To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test
To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
To inform the shop management team of any safety concerns immediately.
I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.
I immediately tell my Manager when I believe standards or processes are not being met.

Shop Profitability: Productivity

To complete and pass all TM and TM* training in a timely manner
To adhere to financial standards on tills.
TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality

Seniority level