Team Member

Harry Ramsden's Group Limited; Brighton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Cycle to Work Scheme

PC World / Curry’s Tech Scheme

Retailer discounts

Paid birthday day off

Free meal when on shift

NEST Pension Scheme

Staff food discounts

Job summary

Harry Ramsden’s Group Limited is seeking a Team Member / Waiting Staff to join our front-of-house team in a fast-paced, guest-focused dining environment. You will deliver welcoming, attentive service, take orders accurately and ensure presentation meets our standards.

Ideal candidates have experience in waiting or customer service, are confident communicators and positive team players who take pride in great food and guest experience.

Qualifications

• Experience in waiting or customer service is preferred.
• Strong communication and a friendly, professional manner.
• Able to work well in a busy frontline role.

Responsibilities

• Provide welcoming, attentive table service
• Take orders accurately and deliver to standard
• Maintain a clean, welcoming front-of-house
• Support the wider team during busy service
• Act as a role model for great customer service

Skills

Waiting customer service experience

Friendly communication

Professional demeanor

Team player

Job description

Team Member / Waiting Staff

Harry Ramsden’s Group Limited

We are searching for an experienced Waiting Staff Team Member to join our front-of-house team.

At Harry Ramsden’s, we have been serving up World Famous Fish and Chips since 1928 — over 90 years of quality, heritage and pride. As a Team Member / Waiting Staff, you will deliver friendly, attentive service and play a key role in creating memorable dining experiences for our guests.

Join us and be part of our mission:
To be the world’s leading brand in traditional British fish and chips, loved globally for our quality, heritage and unforgettable experience.

If you enjoy engaging with customers, take pride in great food and thrive in a fast-paced hospitality environment, this could be the role for you. We provide ongoing training and career development to support your success.

Our Values in Action

As a Team Member / Waiting Staff at Harry Ramsden’s, you will bring our values to life through every guest interaction:

• Entrepreneurship & Innovation – Using initiative to improve service flow and guest experience
• Resilience – Staying calm, positive and professional during busy service periods
• Passion – Showing pride in our food, service and brand heritage
• Customer Focus – Delivering attentive, friendly and memorable service to every guest
• Accountability – Taking responsibility for service standards, order accuracy and presentation
• Collaboration – Working closely with kitchen and front-of-house teams to deliver seamless service
• Sustainability – Supporting responsible practices and caring for our restaurant environment

As part of our team, you will:

• Provide welcoming, attentive table service
• Take orders accurately and deliver food to company standards
• Maintain a clean, organised and welcoming front-of-house environment
• Support the wider team during busy service periods
• Act as a role model for great customer service

About You

• Previous waiting or customer service experience
• Passionate about delivering quality food and service
• Confident, friendly and professional communicator
• A positive team player who enjoys working with others

Employee Benefits

• Cycle to Work Scheme & PC World / Curry’s Tech Scheme (salary sacrifice)
• Retailer discounts & discounted days out
• Paid birthday day off
• Free meal when on shift & staff food discounts
• Stream
• NEST Pension Scheme
• WISDOM Employee Assistance Programme

We look forward to welcoming you to a team of dedicated, hardworking people who take pride in delivering great fish and chips and outstanding customer service every day.