Team Member

Harry Ramsden's Group Limited; Barnard Castle; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Retailer discounts

Paid birthday day off

Free meal when on shift

Staff food discounts

Nest Pension Scheme

Employee Assistance Programme

Job summary

Harry Ramsden’s Group Limited in Barnard Castle is seeking an experienced Takeaway Counter Team Member to join our busy operation. You will be the face of our takeaway, delivering fast, friendly service and high-quality food while maintaining brand standards.

This role offers ongoing training and career development as part of our mission to be the world’s leading British fish and chips brand; you’ll work with kitchen and front-of-house teams to ensure smooth service and guest satisfaction.

Qualifications

• Previous customer service or hospitality experience.
• Passionate about delivering quality food and service.
• Confident, friendly and professional communicator.
• A positive team player who thrives in a fast-paced environment.

Responsibilities

• Serve customers at the takeaway counter in a friendly and professional manner
• Take orders accurately and efficiently
• Ensure food is presented and packed to company standards
• Maintain a clean, organised counter and service area
• Support the wider team during busy service periods

Job description

Team Member / Takeaway Counter Staff

Harry Ramsden’s Group Limited

Barnard Castle

We are searching for an experienced Takeaway Counter Team Member to join our team.

At Harry Ramsden’s, we have been serving up World Famous Fish and Chips since 1928 — over 90 years of quality, heritage and pride. As a Team Member / Takeaway Counter Staff, you will be the face of our takeaway operation, delivering fast, friendly service and consistently high-quality food to our guests.

Join us and be part of our mission:
To be the world’s leading brand in traditional British fish and chips, loved globally for our quality, heritage and unforgettable experience.

If you enjoy interacting with customers, take pride in great food and thrive in a fast-paced environment, this could be the role for you. We provide ongoing training and career development to support your success.

Our Values in Action

• Entrepreneurship & Innovation – Using initiative to improve service speed and efficiency at the counter
• Resilience – Staying positive, calm and focused during busy takeaway periods
• Passion – Taking pride in our food, service and brand heritage
• Customer Focus – Delivering friendly, efficient and memorable service to every guest
• Accountability – Taking responsibility for food quality, accuracy of orders and service standards
• Collaboration – Working closely with kitchen and front-of-house teams to deliver smooth service
• Sustainability – Supporting responsible packaging, waste reduction and efficient processes

As part of our team, you will:

• Serve customers at the takeaway counter in a friendly and professional manner
• Take orders accurately and efficiently
• Ensure food is presented and packed to company standards
• Maintain a clean, organised counter and service area
• Support the wider team during busy service periods

About You

• Previous customer service or hospitality experience
• Passionate about delivering quality food and service
• Confident, friendly and professional communicator
• A positive team player who thrives in a fast-paced environment

Employee Benefits

• Cycle to Work Scheme & PC World / Curry’s Tech Scheme (salary sacrifice)
• Retailer discounts & discounted days out
• Paid birthday day off
• Free meal when on shift & staff food discounts
• Stream
• NEST Pension Scheme
• WISDOM Employee Assistance Programme