General Manager

Harry Ramsden's Group Limited; Newmarket; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Death benefit 4x salary

Cycle to Work

Tech salary sacrifice

Retail discounts

Birthday leave

Free meal on shift

Nest Pension

Job summary

Harry Ramsden’s Group Limited is seeking an experienced General Manager to lead our restaurant, inspire teams and drive performance through excellence, innovation and guest satisfaction. You will own the budget and P&L, ensure top standards, and develop a high-performing team in a fast-paced environment.

Join a heritage brand with ongoing training and career development. We offer a structured bonus scheme and a path to grow within a market-leading British fish and chips operator.

Qualifications

• Proven experience managing teams in a restaurant or fast-food environment.
• Strong commercial and operational management skills.
• Hands-on leader who sets an example for the team.
• Passionate about delivering outstanding guest experiences and developing people.

Responsibilities

• Lead, inspire and develop your restaurant management and staff.
• Own full budget and P&L performance, driving sales and controlling costs.
• Ensure exceptional health & safety, food safety and compliance.
• Lead recruitment, training, succession planning and team engagement.
• Champion values and deliver consistently high standards of food, service and cleanliness.

Skills

Team leadership

Budget & P&L

Guest experience

Health & safety

Job description

General Manager

Harry Ramsden’s Group Limited

Bonus

Quarterly Bonus Scheme up to £2,000

Annual Bonus Scheme up to £2,000

Potential additional bonuses – up to £6,000 per annum

At Harry Ramsden’s, we have been serving up World Famous Fish and Chips since 1928 — over 90 years of quality, heritage and passion. We are looking for an experienced General Manager to lead our restaurant, inspire teams and take performance to the next level by driving excellence, innovation and outstanding guest experiences.

Join us and be part of our mission:
To be the world’s leading brand in traditional British fish and chips, loved globally for our quality, heritage and unforgettable experience.

If you are passionate about food, take pride in exceptional standards and are motivated by leading and developing high-performing teams, this could be the role for you. We provide ongoing training and career development to support your success.

Our Values in Action

• Entrepreneurship & Innovation – Driving continuous improvement, embracing new ideas and finding smarter ways to grow performance
• Resilience – Leading with confidence and calm in a fast-paced environment, adapting to challenges and setting the tone for your team
• Passion – Demonstrating pride in our food, service, people and heritage every day
• Customer Focus – Creating a culture where exceptional guest experience is non-negotiable and consistently delivered
• Accountability – Taking full ownership of standards, results, compliance and commercial performance
• Collaboration – Building strong relationships with your leadership team, peers and support functions to deliver shared success
• Sustainability – Protecting our brand legacy while championing responsible, ethical and sustainable ways of working

As a General Manager, you will:

• Lead, inspire and develop your management and restaurant teams
• Own full budget and P&L performance, driving sales and controlling costs
• Ensure exceptional standards of health & safety, food safety and compliance
• Lead recruitment, training, succession planning and team engagement
• Champion our values and deliver consistently high standards of food, service and cleanliness

About You

• Proven experience managing teams in a restaurant or fast-food environment
• Strong commercial and operational management skills
• A visible, hands‑on leader who leads by example
• Passionate about delivering outstanding guest experiences and developing people

Employee Benefits

• Death in Service benefit – 4x salary
• Cycle to Work Scheme & PC World / Curry’s Tech Scheme (salary sacrifice)
• Retailer discounts & discounted days out
• Paid birthday day off
• Free meal when on shift & staff food discounts
• Stream
• NEST Pension Scheme
• WISDOM Employee Assistance Programme