Team Member

Hollywoodbowlgroup; Basingstoke; On-site; GBP 20,000 - 24,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Team Member, der in einer dynamischen Umgebung für unvergessliche Erlebnisse sorgt. In dieser spannenden Rolle sind Sie das Herzstück der Kundenreise, indem Sie hervorragenden Kundenservice bieten und eine freundliche Atmosphäre schaffen. Sie haben die Möglichkeit, sich beruflich weiterzuentwickeln, an Schulungen teilzunehmen und von tollen Vorteilen zu profitieren, einschließlich zusätzlicher Urlaubstage und Rabatten. Wenn Sie ein leidenschaftlicher Teamplayer sind, der Spaß an der Arbeit hat und flexible Arbeitszeiten schätzt, ist dies die perfekte Gelegenheit für Sie.

Benefits

Zugang zu Ausbildungsprogrammen

Optionale Rentenregelung

Zusätzliche Urlaubstage

Kostenlose Spielgutscheine

30% Rabatt auf Essen und Getränke

50% Rabatt auf Essen während der Arbeit

Unterstützungsprogramm für Teammitglieder

Finanzielle Auszeichnungen für langjährige Mitarbeiter

Gesundheitsplan

Spende an Partnerorganisation bei Abschluss der Einarbeitung

Qualifications

• Ausgezeichnete Kundenservice- und Kommunikationsfähigkeiten.
• Hohe Energie und Fähigkeit, in einer schnelllebigen Umgebung zu arbeiten.

Responsibilities

• Begrüßung der Kunden an der Rezeption und Unterstützung bei Veranstaltungen.
• Servieren von Speisen und Getränken und Gewährleistung einer angenehmen Erfahrung.

Skills

Kundenservice

Kommunikationsfähigkeiten

Flexibilität

Teamarbeit

Grundkenntnisse in Lesen und Rechnen

Job description

The Why, the What and the Who...

Are you looking for a fun and fast-paced environment to work in, with great benefits?

Could you help us create lasting memories for our customers by providing outstanding customer service?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Team Member, and in return you'll get:

• The opportunity to earn an extra 50p per hour, paid monthly
• Access to apprenticeship programmes and in-house management training
• Optional pension plan
• Additional days holiday with length of service, up to five days
• Ongoing training and career development opportunities
• Free game vouchers every month
• 30% discount on food and drink for you and up to five friends
• 50% off food when working
• Access to our Team Member Support Programme, including counselling, life coaching, cognitive behavioural therapy, and Mental Health First Aiders
• Financial long service awards
• A £15 donation to our charity partner upon completing induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What...

As a Team Member, you will be at the heart of the customer’s journey!

No two shifts are the same; you might be welcoming customers at reception, hosting parties, or serving food and drinks. Your professional and enthusiastic customer service will ensure our customers have an enjoyable experience every visit.

Our training covers all key areas, enabling you to support and add value throughout the customer journey, including work in the kitchen if required.

Opening Hours and Shift Patterns: Our centres are open seven days a week, from 9 am to midnight. Peak times are evenings, weekends, and school holidays, requiring availability during these periods. Typical shifts include:

• Weekday AM: 09:00 - 17:00
• Weekday PM: 17:00 - 00:00
• Weekend AM: 09:00 - 18:00
• Weekend PM: 16:00 - 01:00

Shift times may vary by centre, and those under 18 may work until midnight but no later.

We provide thorough induction, ongoing training, and development opportunities, including apprenticeships and management training, to support your career growth.

To succeed as a Team Member, you should have:

• Excellent customer service and communication skills
• High energy and ability to work in a fast-paced environment
• A friendly, supportive team player
• Flexibility with working hours and shifts
• Basic literacy and numeracy skills

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition.

Since our IPO in 2016, we've expanded to 75 UK centres and 15 in Canada, operating under various brands. We are proud market leaders in experiential family entertainment and continue to grow, opening about three new sites annually.

We value diversity and inclusion, committed to creating a workplace that promotes equal opportunities. We believe a diverse and inclusive environment makes us more relevant, competitive, and resilient.