Team Manager Twilight

JLP Insights & Media website; London; On-site; GBP 33,000 - 45,000; Full time

Job summary

Join one of our Waitrose shops as a Team Manager, where you will lead and motivate your team to deliver exceptional customer service. This role requires strong leadership, skills in people management, and a passion for retail. You will be responsible for maximizing sales, ensuring customer satisfaction, and fostering a supportive team culture. Full-time position based in Battersea Nine Elms, offering competitive pay with night shift premium.

Qualifications

• Experience of leading a team in a fast-paced, customer-focused environment.
• Ability to influence stakeholders.
• Demonstrate passion for retail.

Responsibilities

• Oversee day-to-day operation of the shop.
• Maximise sales and profit, minimise wastage.
• Improve and maintain customer satisfaction.

Skills

People Management

Commercial Skills

Advanced Communication

Resilience

Job description

posted on Posted Yesterday

job requisition id R-179199

ABOUT THE ROLE

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.

ABOUT THE ROLE

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.

Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.

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Please note this role will receive night shift premium pay, this will be 33% of the base rate.

Key Responsibilities

It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.

- Using your commercial skills to maximise sales and profit while minimising wastage.

- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.

- Improving and maintaining customer satisfaction.

- Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.

- Create a supportive culture of care, belonging, pace and productivity.

- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.


Essential skills/experience you'll need

- Experience of leading a team in a fast-paced, customer focused environment.

- People Management skills.

- Able to demonstrate an innate passion for and understanding of retail.

- Resilience to support and plan your team’s response to change.

- Ability to influence stakeholders.

- Advanced communication skills.


Desirable skills/experience you may have

- Experience of supporting with the Disciplinary and Grievance process.

- Regulatory Compliance Management.

- Personal Licence Holder.

- Food Hygiene Level 3.

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Closing Date:

July 2, 2025

Pay:

£33,500.00 - £45,000.00 Annual

Contract Type:

Permanent

Hours of Work:

Full Time, 37.5 Hours, to include late finishes 18:00-02:00 and every other full weekend.

Job Level:

Partnership Level 8

Where You'll Be Working:

Battersea Nine Elms (Waitrose & Partners), 1 New Union Sq, London, London, SW11 7DN

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

At Waitrose, we LOVE food, and we’re all about creating truly extraordinary shopping experiences by sharing our passion with our food loving customers.

We don’t just give great service and stock shelves, we forge an emotional connection with our customers through our shared passion for great food. Setting us apart from other supermarkets.