Team Manager Twilight (Jersey)

Waitrose & Partners; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the UK is looking for a Team Manager to drive excellent customer service and sales in their retail environment. The role requires strong leadership skills to foster a positive team culture while ensuring operational efficiency. Joining Waitrose & Partners means embracing the responsibility of ownership within a creative and supportive workplace, dedicated to making a difference.

Benefits

Flexible working arrangements

Employee ownership benefits

Qualifications

• Experience of leading a team in a fast-paced, customer-focused environment.
• Ability to influence stakeholders.
• Advanced communication skills.

Responsibilities

• Oversee the day-to-day operation of the shop.
• Maximise sales and profit while minimising wastage.
• Manage the team, including holidays and absences.

Skills

Leadership

People Management

Communication

Commercial Skills

Customer Focus

Resilience

Job description

About the role

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.

Key Responsibilities

• It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.
• Using your commercial skills to maximise sales and profit while minimising wastage.
• Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
• Improving and maintaining customer satisfaction.
• Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

Essential skills/experience you'll need

• Experience of leading a team in a fast-paced, customer focused environment.
• People Management skills.
• Able to demonstrate an innate passion for and understanding of retail.
• Resilience to support and plan your team's response to change.
• Ability to influence stakeholders.
• Advanced communication skills.

Desirable skills/experience you may have

• Experience of supporting with the Disciplinary and Grievance process.
• Regulatory Compliance Management.
• Personal Licence Holder.
• Food Hygiene Level 3.

About The Partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles are subject to pre-employment vetting, including DBS checks for successful candidates. You'll be informed about the process and encouraged to complete any required documents promptly. DBS checks will be carried out by a registered third-party body, and financial probity checks may also be necessary for some roles.

We recommend applying promptly as vacancies may close early if we receive a high volume of applications.

We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss this with the hiring manager during your interview.