Team Manager/ Senior Operational Lead

Devon County Council; Clyst St. George; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

LG pension

Flexible working

Annual leave 23–30 days

Job summary

Devon County Council's Peninsula Pensions team seeks a dedicated professional to co-ordinate pension administration across LGPS schemes and related bodies. The role focuses on data integrity, timely statutory outputs, and managing complex data interfaces from 500+ employers.

You will oversee staff access controls, engage with pension calculations and software workflows, and contribute to a supportive, flexible working environment with development opportunities within an inclusive council.

Qualifications

• Extensive experience within a pension administration function (LGPS/Police/Firefighter).
• Expert-level experience with pension calculations and/or pension software.
• Ability to manage data quality and interfaces across multiple employers.

Responsibilities

• Coordinate and assist in UAT and delivery of software releases across schemes.
• Ensure timely delivery of outputs including statutory reports and data uploads from 500+ employers.
• Maintain data integrity, staff access controls and internal IT equipment accountability.
• Communicate in fluent English and support pension-related inquiries effectively.

Skills

Pension administration

Data integrity

Staff management

Pension software

Tools

Pension software

Job description

• Co-ordinate and assist in both User Acceptance Testing and delivery of new software releases across multiple schemes, focusing on automation, whilst overseeing internal controls in place around individual staff member system access rights, data security and accountability for team IT equipment
• Ensure timely and accurate delivery of key outputs including statutory reports; as well as being involved in the responsibility for maintaining receipt and upload of data with both annual and monthly data interfaces from 500+ diverse employers, to ensure timeliness, data integrity, consistency, and statutory compliance with The Pension Regulator data quality expectations.
• Ensuring factor tables are updated, dealing with benefit calculation queries, document archiving, interpret and action System Pension Bulletins, The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc. We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the Have experience managing and developing staff (including appraisal, performance management, motivational and communication skills) alongside HR policies and procedures in a deadline driven environment
• Have extensive experience within a pension administration function (covering either the LGPS, Police or Firefighter Pension Schemes); and expert-level, hands-on experience with pension calculations and/or pension software & workflow/data Peninsula Pensions ensure the efficient and accurate delivery of all pension information and administration to members and potential members of schemes. We have a team of colleagues brought together from many different paths including legal, finance and straight from school, and provide a workplace that encourages and enhances people to become the best of themselves, using a standard of Devon County Council's core principles and behaviours.
• Peninsula Pensions is provided by Devon County Council and is a shared service with Somerset Council. As well as looking after the administration needs of employers and scheme members of the LGPS we also administer the Police and Firefighters' Pension Schemes for Avon & Somerset Constabulary and Gloucestershire Fire & Rescue Service respectively. Whilst you will be working as part of one team, you will be responsible for your own client tasks & will report to the Digital Transformation & Reconciliation Lead. Our purpose is to provide employers and members with a quality service. This entails providing an accurate, timely and personal member-focussed service, explaining and presenting benefit entitlement & processes simply and clearly. We strive to make best use of technology to enable an efficient and cost-effective service, providing direct access online to as much information as possible through our Member self-service portal. We embrace a workplace culture that is honest and productive, providing an environment where you are able to challenge and suggest new ways of working more efficiently and cultivating learning and progression within our business. Peninsula Pensions Systems Team - Team Manager / Senior Operational Lead x 1 full time
• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Permanent
• Permanent Full Time 37 hours per week INTERNAL ONLY (Devon County Council Employees Only) Competitive pay, Excellent local government pension scheme, including death in service benefits, Flexible working, allowing for balance between your work and personal life Full training and support from our dedicated training team and our administration teams Learning and development opportunities to further your career within an industry-leading organisation, Access to our 24 hours a day, 365 days a year employee assistance programme, Employee discounts program 23 days annual leave rising to 28 after 5 years' service and then increasing in increments to a maximum of 30 days at 20 years' service. On top of this, colleagues will be given the 3-day period between Christmas and New year as paid time off as well as bank holidays.