Team Manager - Operations Support

St. James'S Place; West of England, Cirencester; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Discretionary annual bonus

28 days leave + bank holidays (+ 5 day

Private medical insurance

Pension 10% non-contributory

Job summary

St. James'S Place is seeking a Manager Operations Support to lead a nationally distributed operations team, coordinating location operations and business support across the UK. The role focuses on people leadership, process improvement, and ensuring effective delivery across multiple sites.

You will drive change, manage stakeholders, and shape how teams work to support business leadership groups. The position requires travel to various SJP locations and a collaborative, results-driven mindset.

Qualifications

• Experienced people management and leading team performance.
• Experience leading operational change, projects, or continuous improvement initiatives.

Responsibilities

• Set priorities to support business objectives across locations.
• Ensure SLA’s are achieved for location-related tasks and admin support.
• Manage resources to maintain operational continuity across locations.
• Oversee temporary staffing budgets including monitoring and forecasting.
• Lead team meetings and provide business updates to build trust and collaboration.
• Drive continuous improvement to enhance partner and client experience.

Skills

People management

Operational change leadership

Continuous improvement

Stakeholder management

Job description

Are you ready tochart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location: Bristol or Cirencester with travel across the South

Workplace Type: Hybrid 3 Days in location with flexibility

Employment Type: Permanent

Seniority: Mid-Senior Level

The role:

Due to internal movement, we have a rare but exciting opportunity, known internally as Manager Operations Support, to lead a nationally distributed Operations Support Team that keeps multiple locations running effectively while providing operational and administrative coordination to business leadership groups. This is a highly visible role responsible for people leadership, location operations, and business support, with the opportunity to shape how teams work, improve processes, and support business delivery across the UK.

Who we're looking for:

Someone who leads with clarity, communicates openly, and supports teams to perform at their best. Excellent collaboration and stakeholder management skills.

Resilience and the ability to remain calm, focused, and effective when managing change & competing priorities, and able to navigate challenges with confidence and a solutions-focused mindset.

What you'll be doing:

• Set priorities and expectations to support business objective
• Responsible for ensuring SLA’s are consistently achieved across location related tasks (such as switchboard) and admin support
• Handle resources to maintain operational continuity across locations
• Handle temporary staffing budget including monitoring, reconciliation, and forecasting
• Build strategic awareness by working closely with collaborators to align team priorities
• Lead team meetings and business updates to create trust, collaboration, and idea sharing
• Lead continuous improvement initiatives to improve partner and client experience
• Communicate business change clearly and support teams through delivery changes
• Ensure processes and procedures are in place, reviewed, and effective
• Lead performance reviews and support promotion and development planning
• Contribute insight to corporate decision making
• Coach and mentor colleagues across the wider community

Essential Criteria

• Experienced people management and leading team performance
• Experience leading operational change, projects, or continuous improvement initiatives

  Desirable Criteria

  • Experience working in financial services or regulated environments
  • Experience using management information to support decision making

  Special Requirements

  The successful person must be able and willing to travel to multiple SJP Locations.

  What's in it for you?

  We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
  We also have benefits to support whatever stage of life you are in, including:

  • Competitive parental leave (26 weeks full pay)
  • Private medical insurance (optional taxable benefit)
  • 10% non-contributory pension (increasing with length of service)

  Reasonable Adjustments

  We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at
  Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.