Team Manager - Food - Kew

Marks & Spencer Plc; Richmond; On-site; GBP 23,000 - 30,000; Full time

Job summary

Marks & Spencer Plc is seeking a Team Manager in Food to lead from the front on the shop floor, setting the pace and raising standards across the department.

You will inspire a multiskilled team to deliver standout service, strong commercial results and five-star customer experiences even under pressure.

Qualifications

• Proven experience leading teams in fast-paced retail environments.
• Strong commercial awareness with the ability to use data and insight to drive results.
• Able to coach, develop and performance-manage with clarity and empathy.
• Confident in constructive, sometimes difficult conversations.

Responsibilities

• Lead from the front on the shop floor, setting pace and standards.
• Inspire your team to deliver standout service and strong commercial results.
• Be a role model for great service, inclusion and M&S behaviours.
• Drive operational excellence, safety, availability and customer focus.

Skills

Leading teams

Retail leadership

Data-informed decisions

Coaching & development

Communication

Job description

Join M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people‑first leaders who thrive in fast‑moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we’re looking for

• Proven experience leading teams in a fast‑paced retail or customer‑focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance‑manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. Are you ready for it?