Team Manager Dot Com - New Malden Extra

Tesco Retail; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Tesco is seeking a capable Team Manager to lead and develop a high-performing store team. You will drive customer satisfaction, coach colleagues, and manage day-to-day store operations to ensure a smooth shopping experience.

The role emphasizes people development, safety, and commercial action to grow sales and deliver strong results in a busy retail environment.

Qualifications

• Leadership and people management abilities.
• Customer service excellence and strong communication.

Responsibilities

• Leading the team to deliver a great in-store customer experience.
• Recruiting, training and developing colleagues to build a high-performing team.
• Coaching the team to be knowledgeable about products and service.
• Leading trade activity to grow sales and maximise profit.
• Developing knowledge to deliver the Store Change Plan and optimise resources.
• Prioritising colleague safety and ensuring legal trading with safety tools.
• Identifying and resolving root-cause issues with sustainable solutions.
• Staying curious to serve customers and communities better.

Skills

Leadership

People management

Customer service

Communication

Job description

Availability Window

Days From time To time Tue 04:30:00 08:30:00 Wed 04:30:00 08:30:00 Thu 04:30:00 08:30:00 Fri 04:30:00 08:30:00 Sat 04:30:00 08:30:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You�ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Competitive salary with an excellent benefits package.

Team Manager shift patterns vary day to day but are planned in advance to support work�life balance.

Leading the team to deliver a great experience for customers in-store.�

Recruiting, training, and developing colleagues to build a capable, high‑performing team.

Coaching the team to be knowledgeable and passionate about products, ensuring great range, quality, and service for customers.

Lead trade activity, using insight and expertise to grow sales and maximise profit.

Developing your knowledge to deliver the Store Change Plan, ensuring resources and hours are used where they benefit customers most.

Identifying and resolving root‑cause issues with sustainable, long‑term solutions.

Prioritising colleague safety and ensuring the store always trades legally by coaching the team to use all security and safety tools effectively.

Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Proven experience leading and developing high‑performing teams.

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Clear communication skills, with the ability to share knowledge and collaborate effectively to deliver strong results.

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A welcoming, customer‑first approach, building strong relationships with colleagues and customers.

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Resilience and sound judgement to make effective decisions that support both customers and colleagues.

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Consistent energy and drive, inspiring confidence and motivating the team to deliver beyond expectations.

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Awareness of competitor activity and the ability to identify new ideas and initiatives to improve the store for customers.

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Tesco�s vision is to be every customer�s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We�re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone�s Welcome.

We also understand that life varies for each of us, so we�re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click�here.