Team Manager - Customer Experience & Compliance

ArvatoConnect; United Kingdom; Presencial; GBP 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Enhanced family leave

25 days holiday

Pension scheme

Life insurance

Health & wellbeing

Discounts & offers

Vodafone discount

Descripción de la vacante

ArvatoConnect is seeking a Team Manager to lead a team of customer service advisors in a regulated Financial Services environment. You will provide direction, coaching and hands-on support to deliver compliant, high-quality outcomes and develop your team's capabilities.

You will work closely with the Operations Manager and cross-functional teams to translate priorities into actionable plans, using data and insights to drive performance and continuous improvement.

Formación

• Experience leading a team in a fast-paced contact centre environment.
• Proven coaching skills to improve individual and team performance.
• Ability to work with performance measures such as customer outcomes, quality, productivity and service levels.
• Clear communication with stakeholders and adapt approach to situations.
• Experience working in a regulated environment, particularly Financial Services.

Responsabilidades

• Lead a team of customer service advisors, providing priorities, support and direction.
• Coach colleagues using feedback and performance insights to develop capability.
• Manage team performance against customer, quality, productivity and service measures.
• Collaborate with Operations Manager and other teams to turn priorities into actions.
• Support talent development and progression within the team.

Conocimientos

People leadership

Coaching colleagues

Performance measures

Communication skills

Regulated environment

Descripción del empleo

ArvatoConnect is seeking a Team Manager to lead a team of customer service advisors in a regulated Financial Services environment. You will provide direction, coaching and hands-on support to deliver compliant, high-quality outcomes and develop your team's capabilities.

You will work closely with the Operations Manager and cross-functional teams to translate priorities into actionable plans, using data and insights to drive performance and continuous improvement.