Team Manager

Wildwood - Telford; Telford; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive pay

Service charge

Full training

Wagestream access

Career progression

Flexible shifts

Job summary

Wildwood in Telford is seeking a Team Manager to lead a hospitality team on the floor, shaping the guest experience with energy and confidence. You’ll set the tone, support colleagues, and ensure a high-spirited service that guests remember.

This role blends hands-on leadership with opportunities for progression and flexible shifts to support study or side commitments. You’ll be at the heart of the action, checking in on guests, spotting ways to enhance their visit, and keeping the energy high

Qualifications

• Experience leading a hospitality team in a busy restaurant.
• Strong guest-service orientation and high energy.
• Excellent communication and teamwork.

Responsibilities

• Lead the team and set the tone on the floor.
• Ensure service runs smoothly and guests have a great experience.
• Check in on guests and spot opportunities to improve their experience.
• Work hands-on, leading from the front and keeping energy high.
• Provide flexible shifts and opportunities for progression.

Skills

Team leadership

Customer service

Hospitality

Communication

Job description

The role

This isn’t just about running a shift it’s about creating moments and making the whole restaurant come alive.

As a Team Manager, you’re right at the heart of the action. You’ll lead the team, set the tone and make sure everyone knows what they’re doing, feels supported and is having a great time while delivering an amazing experience for our guests.

We’re all about personality. Bring your energy, your confidence and your own style to the floor. You’ll be the one working the room, checking in on guests, spotting opportunities to make their experience even better and bringing a little pizzazz to every shift.

You’ll be hands‑on: leading from the front, keeping the team motivated, making sure service runs smoothly and stepping in wherever you’re needed. You’ll know what’s happening across the floor, keep the energy high and make sure both guests and the team leave feeling great.

Why you’ll love it here

• Competitive hourly rate + great service charge
• Full training - we’ve got you
• Regular check-ins and coffee chats with your manager
• Access to Wagestream (flex your pay your way)
• Real progression opportunities - grow with us
• Flexible shifts - perfect for studies, side hustles, or balance

Who we are

Wildwood, now part of the Bow Street Group, is all about Italian-inspired food, great cocktails and welcoming spaces where people love to come together. We're on a mission to make Wildwood better than ever, investing in our restaurants, our people and every guest experience.

Our approach is simple: relaxed, full table service delivered with confidence, personality and genuine hospitality. No scripts. No robotic service. Just real people creating memorable experiences, one guest at a time.

With 29 restaurants and big expansion plans for 2026, there’s serious room to grow with us!

The vibe

Every restaurant has its own style, but the energy is always the same: Casual excellence. Think full table service, delivered with confidence, personality, and a bit of flair. No scripts. No robots. Just real people delivering great hospitality.

Everyone’s welcome

We’re building a team that reflects the world around us. All backgrounds, experiences, and perspectives are encouraged - it’s what makes us stronger.

Our culture

Our culture is shaped by three core values: Creativity - always looking for better ways to do things; Ownership - taking responsibility and making things happen; and Collaboration - working together to achieve shared success. If these values resonate with you we'd love to hear from you.

Compensation: Competitive salary