Operations and Registered Service Manager

Nacro; Lincoln; Hybrid; GBP 40,098 - 49,009; Full time

Job summary

Nacro is seeking a Registered Service Manager in Lincolnshire to lead their supported accommodation services. This full-time role involves managing teams, ensuring compliance with regulations, and supporting young people's development.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and experience in managing services for children and vulnerable adults. You will play a crucial role in shaping services and influencing best practices.

The position offers a competitive salary of £44,554 with additional allowances upon successful registration with OFSTED.

Qualifications

• Significant experience managing and coordinating teams.
• Experience working with children, young people, or vulnerable adults.

Responsibilities

• Lead and manage teams across Lincolnshire for supported accommodation services.
• Review incidents and guide risk management.
• Oversee adherence to Supported Accommodation Regulations 2023.
• Attend and lead contract management meetings.
• Ensure properties meet health and safety standards.

Skills

Excellent verbal and written communication

Strong decision-making and problem-solving skills

Ability to set clear objectives and lead teams

Skilled at conflict de-escalation

Highly organised with strong planning skills

Tools

Microsoft Excel

Job description

Registered Service Manager – Lincolnshire NEST

Location: Homebased with frequent travel to Lincoln / Boston / Grantham
Department: Support & Advice Services
Salary:£44,554 - On successful registration with OFSTED as a manager, a further 10% salary allowance will be payable
Contract: Full-time
DBS: Enhanced Child & Adult Workforce with Barred Lists

We are looking for a confident and authentic leader who thrives in a fast‑paced, values‑driven environment. Who is calm under pressure, solution‑focused, and passionate about supporting young people to thrive.

If this sounds like you, we’d love you to join Nacro’s Lincolnshire NEST as our next Operations Manager & Registered Service Manager.

About the Role

As the Operations Manager for our countywide supported accommodation service, you’ll lead a team of Managers and Support Workers to deliver high‑quality, safe and effective services for children and young people.

Your work will help young people develop independence, achieve meaningful outcomes, and move positively into their next stage.

You will act as the Designated Safeguarding Officer, lead on all regulatory compliance including the Supported Accommodation Regulations 2023, and work closely with external partners, commissioners, and Nacro’s Ofsted Nominated Individual.

This role offers a meaningful opportunity to shape services, influence best practice, and ensure young people receive the support they deserve.

Key Responsibilities

• Lead and manage teams across Lincolnshire to deliver high‑quality supported accommodation services.
• Review incidents, guide risk management, and provide leadership on complex cases.

Regulatory & Contract Compliance

• Oversee adherence to Supported Accommodation Regulations 2023.
• Attend and lead contract management meetings with commissioners.
• Provide direct line management to the Service Lead, Contracts & Placement Officer, and Training/Volunteer Coordinator.
• Lead recruitment, induction, supervision, and performance management fostering a positive, high‑performance culture.

Property & Occupancy Management

• Ensure properties meet Nacro standards for health, safety, cleanliness, and furnishings.
• Oversee compliance with fire safety, occupancy agreements, and tenancy expectations.

Partnership Working

• Build strong relationships with statutory and voluntary agencies.
• Co‑chair Joint Youth Housing Operations meetings and drive service development.
• Significant experience managing and coordinating teams.
• Staff management, partnership working, and delivering performance targets.
• Budget management.
• Working with children, young people, or vulnerable adults.

Key Skills

• Excellent verbal and written communication.
• Strong decision‑making and problem‑solving skills.
• Ability to set clear objectives and lead teams to success.
• Skilled at conflict de‑escalation and complex case guidance.
• Highly organised with strong planning and prioritisation skills.

Knowledge

• Supported Accommodation Regulations 2023.
• Confident using Microsoft Office, especially Excel.