Team Manager

WAITROSE & PARTNERS; Horley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Shop Manager to oversee daily operations and lead the team effectively. The role involves maximizing sales and profit, enhancing customer satisfaction, and supporting continuous changes within the shop. Ideal candidates will possess strong people management skills and a passion for retail.

Qualifications

• Experience of leading a team in a fast-paced, customer-focused environment.
• Ability to demonstrate an innate passion for retail.

Responsibilities

• Oversee the day-to-day operation of the shop.
• Manage team tasks including holidays and absences.
• Engage partners to deliver and embed change.

Skills

People Management

Communication

Commercial Skills

Resilience

Stakeholder Influence

Education

Food Hygiene Level 3

Job description

Key Responsibilities

It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.

- Using your commercial skills to maximise sales and profit while minimising wastage.

- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.

- Improving and maintaining customer satisfaction.

- Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.

- Create a supportive culture of care, belonging, pace and productivity.

- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

Essential skills/experience you'll need

- Experience of leading a team in a fast-paced, customer focused environment.

- People Management skills.

- Able to demonstrate an innate passion for and understanding of retail.

- Resilience to support and plan your team's response to change.

- Ability to influence stakeholders.

- Advanced communication skills.

Desirable skills/experience you may have

- Experience of supporting with the Disciplinary and Grievance process.

- Regulatory Compliance Management.

- Personal Licence Holder.

- Food Hygiene Level 3.