Team Manager

East of England Cooperative; Colchester; Sur place; GBP 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive pay rates

Staff discount 20% in food stores

20 days holiday plus bank holidays

Family leave and pay arrangements

Training and apprenticeship programmes

Retailer-wide discounts and cashback

Financial wellbeing support

Cycle To Work, Rental Deposit Scheme,,

Employee Recognition Scheme

Long Service Awards

Free remote GP service 24/7

Employee Assistance Programme

Résumé du poste

East of England Co-op in Colchester is seeking a Team Manager to lead a local store team, coach colleagues, and meet customer needs with high service standards.

You will work with the Branch Manager to drive excellence, manage people, and support the community-facing activities of the store. Flexible, non-contractual working patterns may apply, with opportunities to contribute to local causes.

Qualifications

• Proven leadership experience in a team setting.
• Strong interpersonal and communication skills.
• Friendly, with a genuine commitment to great customer service.

Responsabilités

• Lead your team and be involved in people management.
• Deputise for Branch Manager; may be in sole charge of the store.
• Ensure the branch delivers high standards and excellent customer service.
• Ensure branch operates safely and legally.
• Build relationships with other stores, colleagues and the local community.
• Promote membership across the store and community.

Connaissances

Leadership experience

Interpersonal skills

Customer service

Motivation & confidence

Flexibility & hard-working

Description du poste

As Team Manager, you will be responsible for helping colleagues to realise their full potential through regular feedback, coaching and support. Not only will you make an impact on colleagues, but you will also have the chance to influence those living in your store’s community through supporting local causes and events.

You will work alongside the Branch Manager to drive high standards and excellent service in branch, meeting the needs of our customers and maximising opportunities for success! We believe this is best achieved through having a skilled, engaged, and diverse team.

Food retail is fast-paced and constantly evolving; you are unlikely to have two days the same and this is what makes working in our stores exciting! You don’t need to have worked in this environment before, but you’ll need to show that you can adapt, prioritise, and make quick, smart decisions.

We are truly local, so you can work safe in the knowledge that you will be fully supported by nearby store and Head Office colleagues, as well as your in-store team.

Want to know more?

Take a look at our job description attached to the bottom of this webpage.

Our working patterns are non-contractual.

Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

What you’ll be doing

• Leading your team and getting involved with all aspects of people management
• Deputising for your Branch Manager (there may be times when you will be in sole charge of the store)
• Ensure that your branch is at the top of its game, offering great standards and delivering excellent customer service
• Make sure that your branch is operating safe and legally
• Build relationships with other stores and colleagues and the local community
• Promoting membership

The person we are looking for

• Previous leadership experience
• Ability to support and motivate others Flexible, hard-working, and confident
• Great interpersonal and communication skills
• Friendly, with a genuine commitment to great customer service

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.