Team Manager

Homeless Link; Brighton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health cost cash-back scheme

Interest-free loans

Easit Network discounts

Blue Light card

Free advice and counselling

25 days paid holiday

Job summary

Southdown’s Exempt Temporary Accommodation with Support (ETAS) service in Brighton and Hove is hiring a Team Manager to lead a frontline team supporting residents to maintain accommodation and progress toward housing security.

You’ll work with partners and commissioners to deliver coordinated, trauma-informed support, focus on service quality and measurable outcomes, and promote staff wellbeing within a values-led, compassionate culture.

Qualifications

• Experience leading or supervising a frontline support team with a people-centred approach.
• Commitment to staff wellbeing and high-quality support.
• Strong organisational and communication skills with ability to prioritise.
• Capability to build effective relationships with external partners and commissioners.
• Commitment to compassionate, trauma-informed practice.

Responsibilities

• Lead a frontline team supporting people experiencing homelessness to maintain accommodation.
• Promote compassionate, inclusive and collaborative working across the team.
• Support staff wellbeing and foster positive team relationships.
• Deliver coordinated support with partners to promote housing security.

Skills

Leadership

Staff wellbeing

Communication

Trauma-informed practice

Job description

Hours: 37 hours per week

Are you passionate about helping people experiencing homelessness access safe accommodation and sustain their housing?

Do you bring a supportive leadership style and the skills to help a frontline team achieve lasting outcomes for residents?

Join Southdown’s Exempt Temporary Accommodation with Support (ETAS) service in Brighton and Hove. Working closely with Brighton & Hove City Council and other service providers, we provide safe, appropriate and sustainable temporary accommodation where residents feel secure, respected and supported to move forward.

What you’ll be doing:

You’ll lead a frontline team supporting people experiencing homelessness to maintain their accommodation. Guided by Southdown’s values, you’ll promote compassionate, inclusive and collaborative working, embedding trauma-informed practice and a psychologically informed approach in day-to-day support.

You’ll support staff wellbeing, build positive team relationships and maintain a clear focus on service quality and measurable, sustainable outcomes for residents. Working with internal and external partners, stakeholders and commissioners, you’ll help the team deliver coordinated support that promotes housing security.

We welcome applications from people with experience in roles such as Supported Accommodation Team Manager or Mental Health Accommodation Manager, as well as those bringing relevant leadership experience and transferable skills. If you share our values and commitment to housing security, we’ll provide training to help you succeed.

Perks and benefits

Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover.

• Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car.
• Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets.
• Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors.
• Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service.
• 25 days paid holiday plus bank holidays.

Knowledge, Skills and Experience

What you’ll need for the role:

• Experience managing or supervising a frontline support team, with a supportive approach to leadership.
• A values-led approach that promotes staff wellbeing, positive team relationships and high-quality support.
• Strong organisational and communication skills, with the ability to prioritise competing demands.
• Confidence building effective working relationships with external partners, stakeholders and commissioners.
• A commitment to compassionate, inclusive and trauma-informed practice.
• An enhanced DBS check (paid for by Southdown).

What would be nice:

• Knowledge of housing, homelessness prevention or tenancy sustainment.
• Experience managing risk, safeguarding or crisis situations.
• Familiarity with contract delivery or working to KPIs.

Training

Our award-winning in-house training team will help you to continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex.

The application closing date is 22 November and interviews will be held on 1 December.

Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.