Team Manager

Jobtailor; Bolton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Jobtailor in Bolton seeks an experienced Team Manager to lead a high-performing claims/engineering operations team. You will coach, develop, and align delivery with client requirements, KPI targets, and service standards across motor insurance workflows.

You will drive process optimisation, resource planning, and business continuity planning while maintaining strong client relationships and clear communication across channels.

Qualifications

• Proven experience in a Team Manager / leadership role.
• Background in motor engineering, claims, or insurance operations.
• Strong understanding of Audatex or similar estimating systems.
• Experience working in a commercial, KPI-driven environment.
• Knowledge of process-driven operations and optimisation.
• Exceptional leadership and people management skills.
• Strong organisational and planning capability.
• Confident communicator with excellent interpersonal skills.
• Commercial awareness with strong numerical ability.
• Skilled negotiator with sound decision-making ability.
• Resilient, adaptable, and solutions-focused.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Lead, coach, and motivate a high-performing team.
• Deliver and maintain KPI and SLA performance targets.
• Oversee route planning and inspection scheduling.
• Handle complex claims and high-level escalations effectively.
• Build and maintain strong client relationships.
• Collaborate closely with account management teams.
• Communicate confidently across phone and email channels.
• Produce and analyse Management Information (MI) and reports.
• Identify trends, risks, and opportunities for improvement.

Skills

Team Leadership

KPI Management

Claims Management

Process Optimisation

Client Relationship Management

Negotiation Skills

Resilience

Change Management

Tools

Audatex

Job description

• Lead, coach, and motivate a high-performing team
• Conduct regular 1:1s, reviews, and development planning
• Create a positive, supportive, and engaging team culture
• Act as a role model—bringing energy, accountability, and enthusiasm
• Ensure appropriate team resourcing and holiday coordination
• Deliver and maintain KPI and SLA performance targets
• Oversee route planning and inspection scheduling
• Ensure all activity aligns with client requirements and service standards
• Handle complex claims and high-level escalations effectively
• Drive consistency, quality, and accuracy across all outputs
• Manage escalations from customers, insurers, and repairers
• Build and maintain strong client relationships
• Collaborate closely with account management teams
• Communicate confidently across phone and email channels
• Produce and analyse Management Information (MI) and reports
• Identify trends, risks, and opportunities for improvement
• Drive process optimisation within a structured, process-led environment
• Ensure alignment between operational delivery and wider business strategy
• Support and lead business change initiatives
• Clearly communicate change, ensuring team understanding and engagement
• Maintain compliance with Health & Safety and company policies
• Participate in Business Continuity Planning

Requirements

• Proven experience in a Team Manager / leadership role
• Background in motor engineering, claims, or insurance operations
• Strong understanding of Audatex or similar estimating systems
• Experience working in a commercial, KPI-driven environment
• Knowledge of process-driven operations and optimisation
• Exceptional leadership and people management skills
• Strong organisational and planning capability
• Confident communicator with excellent interpersonal skills
• Commercial awareness with strong numerical ability
• Skilled negotiator with sound decision-making ability
• Resilient, adaptable, and solutions-focused
• Ability to manage competing priorities in a fast-paced environment

Core Competencies

Demonstrates strong leadership and people management skills, effectively driving team performance and engagement while ensuring alignment with client requirements and service standards. Proficient in managing complex claims and optimising processes within a KPI-driven environment.

Highest-signal resume keywords

• Team Leadership
• KPI Management
• Claims Management
• Process Optimisation
• Client Relationship Management

ATS Optimization Keywords

Hard Skills

• Audatex
• Claims Processing
• KPI Performance Tracking
• Management Information Analysis
• Route Planning
• Inspection Scheduling
• Process-Driven Operations
• Business Continuity Planning

Soft Skills

• Exceptional Leadership
• Strong Organisational Skills
• Confident Communication
• Negotiation Skills
• Resilience

Industry Keywords

• Motor Engineering
• Insurance Operations
• Commercial Environment
• Health & Safety Compliance