Team Leader - Wolverhampton

Chopstix Group; Wolverhampton; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Employee Discount

Online Discounts

Health Plans

Pension Plan

Diploma Program

Cycle to Work Scheme

Free Meals on Shift

Wages in Advance

Career Pathway

Incentive Schemes

Refer A Friend Scheme

Job summary

Chopstix Group seeks a Team Leader in Wolverhampton to lead and inspire a dynamic team in a fast-paced kitchen and dining environment. You will supervise and train, including wok skills, while serving as the face of the store and upholding our service standards.

Join a rapidly expanding business that values exceptional customer service, teamwork and a dedication to quality, profitability and staff development. Late-night flexibility may be required.

Qualifications

• Vast experience in customer service.
• A background in Leadership & Management.
• The ability to train & coach a team.
• Excellent communication skills.
• Proven problem-solving abilities.
• Strong time management and results-driven mindset.

Responsibilities

• Lead and supervise back-of-house teams as required.
• Assist the store manager and train on the Woks.
• Inspire teamwork to achieve high food quality, sales and profitability.
• Prioritise customer satisfaction and a positive dining experience.

Skills

Customer service

Leadership

Training & coaching

Problem solving

Time management

Communication skills

Team spirit

Job description

We are looking for a Team Leader with a fantastic attitude, and commitment to exceptional customer service. You must be experienced and passionate about delivering delicious food, and be prepared to train on the Woks, so that you can both assist and supervise the back of house teams, as and when required. You will be the face of the store and assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability. You will put our customers' happiness at the centre of everything you do, providing a dining experience packed with flavour, to every customer every time.

Are you ready to spice up your career in a dynamic and rapidly expanding business? If you have a passion for delivering exceptional customer service and the skills to build an extraordinary team, we want to hear from you! Ready to take the lead? If you've got the skills, confidence, and experience to guide a team in a fast-paced environment, we want to hear from you!

Key Qualities

• Customer focused?
• Up for late nights? We may trade until 4am on select nights - flexibility is key!
• Hands-on
• Organized
• Team Player
• People focused
• Self-motivated & have Integrity?

Skills & Experience

• Vast experience in customer service
• A background in Leadership & Management
• The ability to train & coach a team
• Problem solver
• Effective time management
• Results driven - people, quality, service, environment, sales & profitability
• Excellent communication skills
• Chopstix is not just a restaurant; we're a movement! Offering Bold, Chinese Flavours! We're on the lookout for individuals who embody inspiration. Join us in consistently delivering an unrivalled dining experience. At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let's stir-fry success together!

At Chopstix we are guided by our core values that are rooted in our DNA:

Core Values

• We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
• We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.
• Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.
• We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.

PERKS THAT PACK A PUNCH!

• Employee Discount
• Online Discounts in High Street Stores
• Opt in Health Plans
• Company Pension Plan
• Pick n Mix Diploma Program
• Cycle to Work Scheme
• Free Mortgage Advice
• Wellbeing Support (Confidential Advice Line)
• Access to Wages in Advance
• Career Development via our Career Pathway
• Incentive Schemes
• Free Meals on Shift
• Refer A Friend Scheme