Team Leader – Sunderland GP OOH Overnights

PHL Group; Sunderland; Hybride; GBP 21 000 - 23 000; Temps partiel

Avantages offerts par ce poste

Bike2Work Scheme

Eye Tests & Spectacles

Employee Assistance Program

Long Service Award

NHS Discount

Résumé du poste

PHL Group is seeking an enthusiastic Team Leader to oversee a night shift team delivering Integrated Urgent Care services in Sunderland. The role focuses on people leadership, KPI achievement, and safe patient care during overnight hours.

Responsibilities include coordinating multi-disciplinary staff, arranging home visits and staff rotas, and ensuring mandatory training completion. Strong communication and supervisory experience are essential.

Qualifications

• NVQ Level 3 or equivalent qualification, or substantial supervisory experience.
• Full UK driving licence.
• Experience in supervisory/leadership roles.
• Strong communication and time management skills.
• Ability to work to deadlines in a fast-paced environment.
• Ability to lead and motivate a team.

Responsabilités

• Manage a multi-disciplinary team to meet KPI targets.
• Drive GP to patients' homes for visits.
• Collaborate with management teams to ensure safe, responsive service.
• Coordinate recruitment and rota cover.
• Ensure mandatory training is completed.
• Supervise and coach staff to deliver high-quality care.
• Provide escalation point for calls/cases.
• Assist with implementing policies and processes.

Connaissances

Team leadership

People management

Communication

Time management

Formation

NVQ Level 3

Description du poste

PHL Group have an exciting opportunity for an enthusiastic, organised and highly motivated Team Leaders to join our teamwithin Sunderland GP OOH.

This is a key role within the Regional Team and is a fantastic opportunity to put together your management skills and professional approach to add extra value to one of the leading healthcare providers.

As a Team Leader you will play an essential role in supporting and managing a team of multi-disciplinary staff, ensuring the provision of a high quality, safe and accessible Integrated Urgent Care service to patients.

Please note this role is for overnights on the below days/times. The role is part time 30hrs per week on a permanent basis.

Tuesday, Wednesday, Thursday and Friday 00:00 – 08:00

Rate of Pay – £15.36 – £16.90 inclusive of unsociable hours

Your day to day…

• Responsible for team management and optimal performance of direct reports to achieve maximum network efficiency, and achievement of KPIs and quality indicators
• Drive GP’s to patients homes to conduct home visits
• Work collaboratively with Operational and Clinical Management Teams to ensure delivery of a safe, responsive service to patients and that key performance indicators are being met
• Support staff recruitment and rota cover activities to ensure required levels of staffing are in place
• Ensure all direct reports complete all relevant statutory and mandatory training
• Supervise, support and coach individuals to ensure delivery of high quality, safe care and quality standards are being met by your team
• Provide an escalation referral point for queries relating to calls/cases
• Support the implementation of service and organisational processes, policies and guidelines, ensuring they are adopted and embedded within your team.

Qualifications, Experience & Training…

• NVQ Level 3 or equivalent qualification and/ or have significant relevant work experience.
• Full UK driving Licence
• Able to demonstrate relevant work experience related to the role in supervisory / leadership capacity
• Good communication, listening and interpersonal skills; able to engage effectively with people at different levels and professional backgrounds
• Ability to work to deadlines and to prioritise, in a fast-paced environment
• Good time management capabilities
• Ability to work, lead and motivate in a team environment

Benefits

• Bike2Work Scheme. Save up to 42% on bikes & equipment
• DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
• Employee Assistance Program - 24 hour helpline. 24/7 support for counselling, legal, medical & more
• Employee Recognition. ‘Extra Mile’ Awards
• Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
• Long Service Award. Celebrating 5 & 10 years of service
• Menopause Support. HRT subscription covered & Menopause Pledge
• NHS Discount - Blue Light Card. Staff are eligible for Blue Light Card which offers a range of official discounts
• Paid Sick Pay. 10 days per year
• Professional Development. Training, courses & team-building opportunities
• Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans

As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.