Team Leader Service

itsu; Exeter; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join the itsu team as a Team Leader Service, where you'll enhance customer experiences and lead the front-of-house team in delivering exceptional service. This role is pivotal in ensuring operational excellence and customer satisfaction in a dynamic, fast-paced environment. With a salary of £30,000 plus bonuses, enjoy various perks while contributing to the growth of a leading Asian-inspired fast food brand.

Benefits

Company pension scheme

Health cash plan

Employee assistance program

Food allowance

Discounts at major retailers

Cycle to work scheme

Qualifications

• Strong leadership skills to coach and support the FOH team.
• Ability to handle customer feedback effectively.
• Experience in managing service quality and standards.

Responsibilities

• Ensure seamless communication between front and back of house.
• Monitor customer feedback and implement improvements.
• Support the Kitchen Manager to maintain food safety standards.

Skills

Excellent communication

Customer service

Team player

Job description

Scope of the role

Team Leader Service - £30,000 per annum + bonus, up to 15%

Our itsu Team Leader Service supports the management team in running a smooth operation through possessing impeccable knowledge of the itsu menu and delivering outstanding customer service.

As the Team Leader Service, you are responsible for the performance of the FOH team and ensuring that the customer experience is second to none at all times. Your performance is measured against the KPIs for their shop 'Champions League' and your main responsibilities include:

Main Responsibilities

• Ensuring excellent communication between team members, front of house, and back of house, whilst supporting and coaching the team throughout the shift.
• Monitoring and following up on customer feedback.
• Working alongside the Kitchen Manager (KM) to ensure quality and service standards are met, particularly taking ownership of the hot section.
• Complying with all itsu health & safety policies to ensure all products served are safe.
• Participating in the daily team brief, focusing on quality, standards, and people.

You put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride in what I do
• I genuinely care for people
• I want to grow myself & others
• I build trust around me

Things that we like

Listeners, empathizers, commercial thinkers, challenging minds, critical friends, team players, creatives, those who prioritize people, those who think shop first, and those who are authentic.

Perks and Benefits

• Company pension scheme
• Health cash plan
• Employee assistance program
• Food allowance
• Discounts at major retailers
• Cycle to work scheme

About Us

We are itsu, a leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our food is made fresh daily, making itsu a top choice for healthy eating.

In addition to our restaurants, itsu offers a range of high-quality Asian-inspired foods online and in supermarkets. We have ambitious plans for growth both domestically and globally.

With top-quality food, innovative technology, and a talented workforce, itsu is shaping the future of fast food.

Apply now! It only takes 2 minutes...