Team Leader | Pulborough | Horsham | Full Time

Caremark Pulborough & Horsham; Horsham; Sur place; GBP 301 000 - 335 000; Plein temps

Avantages offerts par ce poste

Company Car

Company Pension

Fully funded training and development

Support to gain qualifications

Employee support and wellbeing program

Opportunities for progression into sen

Résumé du poste

Caremark Pulborough and Horsham seeks a Team Leader to deliver high-quality, person-centred care. You will conduct care reviews, needs assessments, and risk assessments, creating tailored plans that fit each individual’s preferences and support requirements.

Field-based leadership includes mentoring Care Assistants, observing care delivery, and ensuring safety, compliance with CQC standards, and responsive on-call support for emergencies and urgent visits.

Qualifications

• At least 2 years’ experience in a care setting (home care preferred)
• Minimum of Level 3 Health & Social Care qualification
• A full UK driving licence
• Participate in the out-of-hours on-call rota to respond to emergencies and ensure service continuity
• Strong written and verbal communication skills
• Compassionate and calm under pressure
• Knowledge of CQC standards and regulatory compliance
• Knowledge of safeguarding protocols and incident reporting procedures.

Responsabilités

• Lead frontline care reviews, needs assessments and risk assessments to create tailored care plans.
• Observe care delivery in the field, mentor Care Assistants and ensure services are safe and compliant.
• Coordinate with office staff and monitor service quality to meet regulatory expectations (CQC).
• Respond to emergencies or urgent situations and provide on-call support as needed.

Connaissances

Leadership

Communication

Microsoft Office

Care planning systems

Regulatory compliance

Problem solving

Driving licence

Formation

Level 3 Health & Social Care qualification

Outils

Access/People Planner

Description du poste

As a Team Leader at Caremark Pulborough and Horsham you will play a key frontline leadership role, ensuring that high-quality, person-centred care is consistently delivered to customers. You will carry out care reviews, needs assessments, and risk assessments, creating tailored care plans that reflect each individual’s preferences and support requirements.

Our Team Leaders spend most of their time out in the field, observing care delivery, mentoring Care Assistants, and ensuring services remain safe, compliant, and aligned with Caremark’s standards. You will also act as the go‑to support for carers, solving problems, maintaining documentation, and responding to emergencies or urgent situations when needed.

This role also involves coordinating with office staff, monitoring service quality, and ensuring all care provided meets regulatory expectations, including CQC standards and safeguarding protocols. Ultimately, Field Care Supervisors support both customers and care teams, helping maintain exceptional care across Pulborough and Horsham.

Working Hours

This role operates on a two-week rota.

• Week 1: 06:00–14:00 Monday to Friday, weekend off.
• Week 2: 14:00–22:00 on Monday, Wednesday and Thursday, with on-call cover on Saturday and Sunday from 06:00–22:00 for emergency calls, urgent visits and routine FCS duties.
• Full-time 40 hours per week.

You may occasionally be asked to provide weekday on-call cover (17:00–22:00) we needed.

Our Expectations of You

We’re looking for someone who is values-driven, an excellent communicator, highly motivated, and well-organised, with strong leadership skills and a genuine passion for delivering high-quality, efficient care.

• At least 2 years’ experience in a care setting (home care preferred)
• Minimum of Level 3 Health & Social Care qualification
• A full UK driving licence
• Participate in the out-of-hours on-call rota to respond to emergencies and ensure service continuity
• Strong written and verbal communication skills
• Compassionate and calm under pressure
• Confident using Microsoft Office, care planning and other systems (Access/People Planner)
• Knowledge of CQC standards and regulatory compliance
• Knowledge of safeguarding protocols and incident reporting procedures.

About The Role

What We Offer

• Company Car
• Company Pension
• Fully funded training and development
• Support to gain qualifications
• Employee support and wellbeing programme
• Opportunities for progression into senior roles

Caremark Pulborough and Horsham recognises the challenges people face in their daily routines and the concerns they may have. We strive to offer compassionate elderly home care in Horsham, Pulborough, Storrington, Steyning, and other areas. Our local care includes dementia care, diabetes care, and live–in care services. We aim to guarantee that everyone can stay in the comfort of their own homes.

Skills Needed

Compliance, Risk Assessments

About The Company

Our mission is simple: to deliver excellent home care to everyone, regardless of age, race, religion, gender or social background, and to improve the quality of life of every person we support.

Caremark is a trusted home care provider known for high standards, exceptional people and real success stories. We support individuals from all walks of life to remain independent in their own homes and communities.

We currently care for over 7,000 customers across the UK, delivering more than 110,000 hours of home care each week.

Founded in 2005, Caremark was built on the passion and experience of our founder, Kevin Lewis. Today, under the leadership of David Glover, we continue to grow—providing high-quality home care, the Caremark way.

Company Culture

Caremark has been at the forefront of the home care industry, growing from a single care home into a leading provider of comprehensive care services across the UK and Ireland.

Founded by Kevin Lewis, our journey has been shaped by innovation, high standards and an unwavering commitment to supporting people of all ages, abilities and circumstances. From the very beginning, quality and compassion have guided everything we do.

Caremark has always led the way introducing industry‑leading practices, expanding through a strong network of offices, and continually adapting our services to meet diverse care needs in both home and specialised residential settings.

Our reputation is built on decades of experience and a consistent focus on delivering care with professionalism, dignity and respect.

Caremark is also a great place to work. Our teams are part of a supportive, values‑driven organisation where people are encouraged to grow, develop and make a real difference to individuals, families and communities every day.

Company Benefits

Retirement plan and/or pension, Employee development programs, Referral bonus, Open office, Competitive salary, Long service recognition, Wellbeing Scheme, Blue Light Card, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Long service awards, Company employee App

Salary

£27,000.00 - £30,000.00 per month