Team Leader - Pizza Hut

Glenshire Group; Scotland; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dynamic Shift Leaders to join their team as they expand into the pizza sector. In this engaging role, you will be the driving force behind smooth operations, ensuring customer satisfaction while leading and training your team. Your leadership will foster a collaborative environment where every member contributes to the restaurant's success. If you are passionate about delivering exceptional service and enjoy working in a fast-paced setting, this opportunity is perfect for you. Join a company that values its people and is committed to creating a positive workplace culture.

Qualifications

• Experience in food retail or service industry preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Oversee effective preparation of workstations for peak periods.
• Train new team members and provide ongoing coaching.
• Resolve customer issues promptly and effectively.

Skills

Leadership

Communication

Problem-solving

Customer Service

Team Collaboration

Education

Experience in Food Retail or Service Industry

Job description

About Glenshire Group

Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors including Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee) space. We are currently recruiting Team Leaders as we add Pizza Hut to our Business portfolio.

Reports To: Restaurant General Manager

Position Overview

As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.

Functional Responsibilities

1. Identifies and resolves workstation bottlenecks
2. Ensures all products served to customers meet quality standards
3. Oversees effective preparation of all workstations for peak periods
4. Follows all restaurant safety procedures and coaches others
5. Actively seeks information on restaurant financial and customer measures
6. Demonstrates accountability for growing sales

Leadership Responsibilities

1. Acts as a model providing leadership and coaching on an ongoing basis to the team
2. Communicates effectively with others
3. Trains new team members
4. Oversees team members during shifts
5. Able to efficiently work around problems
6. Demonstrates growth mindset by learning from mistakes
7. Respectfully coaches and directs team members

Culture Responsibilities

1. Champions Yum!’s culture and values
2. Prioritizes customer needs over tasks currently being performed
3. Demonstrates positive energy by handling customer issues on the spot
4. Makes decisions that help customers
5. Coaches team on resolving customer issues
6. Fosters a positive relationship with fellow team members and customers
7. Embraces a culture of recognition

Educational & Experience Requirements

1. Food retail or service industry experience preferred.
2. Ability to exceed Customer Satisfaction expectations
3. Sound communication and interpersonal skills