Shift Manager

TN United Kingdom; Hamilton; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Leader to oversee daily operations and ensure customer satisfaction. In this role, you will lead your team, manage workstations, and maintain quality standards while fostering a positive work environment. You will be responsible for training new team members, resolving customer issues, and promoting a culture of recognition. This is an exciting opportunity to join a growing company that values collaboration and customer service excellence. If you are passionate about leading teams and delivering exceptional service, this position is perfect for you.

Qualifications

• Experience in food retail or service industry is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Ensure smooth shift operations and maintain customer satisfaction.
• Train and coach team members while promoting a positive culture.

Skills

Leadership

Communication

Customer Service

Problem Solving

Education

Experience in Food Retail or Service Industry

Job description

About Glenshire Group

Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors including Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee) space. We are currently recruiting Team Leaders as we add Pizza Hut to our Business portfolio.

Reports To: Restaurant General Manager

Position Overview:

As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.

Functional Responsibilities:

1. Identifies and resolves workstation bottlenecks
2. Ensures all products served to customers meet quality standards
3. Oversees effective preparation of all workstations for peak periods
4. Follows all restaurant safety procedures and coaches others
5. Actively seeks information on restaurant financial and customer measures
6. Demonstrates accountability for growing sales

Leadership Responsibilities:

1. Acts as a model providing leadership and coaching on an ongoing basis to the team
2. Communicates effectively with others
3. Trains new team members
4. Able to efficiently work around problems
5. Demonstrates growth mindset by learning from mistakes
6. Respectfully coaches and directs team members

Culture Responsibilities:

1. Champions Yum!’s culture and values
2. Prioritizes customer needs over tasks currently being performed
3. Demonstrates positive energy by handling customer issues on the spot
4. Makes decisions that help customers
5. Coaches team on resolving customer issues
6. Fosters a positive relationship with fellow team members and customers
7. Embraces a culture of recognition

Educational & Experience Requirements:

1. Food retail or service industry experience preferred.
2. Ability to exceed Customer Satisfaction expectations
3. Sound communication and interpersonal skills

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.