Reception Supervisor

Imperial College Healthcare NHS Trust; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Career development

Flexible working

Wellbeing

Staff recognition scheme

Cycle to Work

Season ticket loan

Job summary

Imperial College Healthcare NHS Trust is seeking a Reception Supervisor for the Clinical Haematology Directorate. The role involves supervising a busy reception team at the Catherine Lewis Centre and coordinating all service appointments as part of a multidisciplinary team with consultants, nurses and colleagues.

The successful candidate will be highly motivated, well organised, and capable of prioritising in a fast-paced environment with strong communication to patients and staff.

Qualifications

• Experience in line managing large complex multisite teams.
• Experience of working in a pressurised environment.
• Experience of working with multi disciplinary teams.
• Experience of working within Clinical Haematology.

Responsibilities

• Implement and maintain an efficient internal system and process to ensure 2WW and RTT targets are met.
• Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
• Resolving patient queries over the telephone, by email and in person on a daily basis, communicating tactfully and professionally.
• Providing administrative support to the wider multidisciplinary team, including medical, nursing and administrative colleagues.
• Work closely with the Business Support Manager to adhere to daycare KPI targets.
• Attend and manage capacity review meetings.

Skills

Microsoft Word

PowerPoint

Excel

Autonomy

Liaising with patients

Cerner

Education

Degree or equivalent qualification

Tools

Cerner

Job description

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

An exciting opportunity has risen in the Clinical Haematology Directorate for a Reception Supervisor. The post holder will be supervising a busy reception team in the Catherine Lewis Centre, responsible for co-coordinating all appointments for the service, thus will be required to work as part of a multi-disciplinary team alongside consultants, nurses and the wider team.

The post holder will work closely with relevant team members to ensure pathway pathway are coordinated effectively, booked into appropriate clinics and that a high quality customer service is provided.

The successful candidate will be highly motivated and organised with an ability to prioritise and problem solve in a busy working environment. Communication is key for this role and it will be expected that the post holder can demonstrate the ability to communicate with patients and staff across all disciplines. The successful candidate should have knowledge of RTT and cancer waiting times.

Main duties of the job

• Implement and maintain an efficient internal system and process to ensure 2WW and RTT targets are met.
• Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
• Resolving patient queries over the telephone, by email and in person on a daily basis, communicating tactfully and professionally.
• Providing administrative support to the wider multidisciplinary team, including medical, nursing and administrative colleagues.
• Work closely with the Business Support Manager to adhere to daycare KPI targets.
• Attend and manage capacity review meetings.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person specification

Education

• Degree or equivalent qualification

Experience

• Previous experience of line managing large complex multisite teams.
• Working in a pressurised environment
• Experience of working with multi disciplinary teams
• Previous experience of working within Clinical Haematology

Skills

• Ability to use Microsoft Word, PowerPoint, Excel
• Ability to work autonomously, prioritise own workload & act on own initiative.
• Experience of liaising with patients
• Previous experience of using Cerner

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Vacancy Closing Date

This vacancy may close before the current listed closing date.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.