Duty Managers

swim! Teesside; Tees Valley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Birthday off

Earned wage access

Fully funded training

Discounts on lessons

Team events

Job summary

swim! is seeking a Duty Manager to join our venue leadership team. On shift you will supervise daily operations, uphold safety and service standards, and help drive a premium, family-friendly experience across the centre.

You’ll mentor Teachers and Operations staff, manage rosters, and work with your General Manager to deliver exceptional customer experiences and local community engagement. An entry into management, this role kickstarts a rewarding leisure career.

Qualifications

• Experience supervising a team in leisure, hospitality, or customer-facing environments.
• Experience working in facilities, leisure, or pool operations.
• Confident communicator with strong customer service skills.
• Passion for delivering premium experiences and building community connections.

Responsibilities

• Oversee daily operations of the swim! venue on shift to ensure safety, cleanliness and a quality customer experience.
• Motivate and support the team, including teachers and operations staff, to deliver premium service.
• Maintain high operational and safety standards, including pool plant operations (training provided).
• Share accountability for safety, cleanliness and customer service outcomes.
• Engage with hyperlocal communities, schools, nurseries and local groups to raise awareness and sign-ups.
• Maintain relationships with existing customers through high standards and quality lessons.
• Respond to customer feedback to improve service quality.
• Collaborate with other swim! venues regionally to share best practices and ensure a great family experience.

Skills

Team supervision

Customer service

Communication

Health & safety awareness

Rota management

Tools

Pool Plant Operator qualification

Swimming Teacher qualification

Job description

About swim!

Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim! is the UK’s leading premium learn-to-swim brand.
Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water.
We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.

The Role

We have multi duty managers within the team at swim! allowing us to operate for 7 days. As one of our Duty managers you’ll be part of the management team at your venue to deliver an exceptional customer experience every day. You’ll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service.
You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. Mentored and supported by your General Manager and Assistant General manager, and working alongside your duty manager peers, this entry into management role can kickstart your leisure career, you’ll create a welcoming, efficient, and energetic environment that families love returning to.

What You’ll Do

• When on shift, supervise the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
• Motivate and support the team including Teachers and Operations Assistants to deliver a premium experience every day.
• Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
• Take some accountabilities related to safety, cleanliness and customer service.
• Support the delivery of hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
• Retaining exist customers through high standards, quality lessons and customer service.
• Respond to customer feedback to continuously improve service quality.
• Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.

About You

You’re an energetic, people-first individual who thrives in a fast-paced, customer-focused environment. You’re just as comfortable on the poolside as you are supervising a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.

Essential

• Experience supervising a team, ideally in a leisure, hospitality, or customer-facing environment.
• Experience working in facilities, ideally leisure or pool operations.
• Confident communicator, both in-person and over the phone, with strong customer service skills.
• Passion for delivering premium experiences and building community connections.
• Capacity to work a 3-week rota (including some evenings/weekends).

Desirable

• Good supervisory skills, able to communicate to, motivate, and inspire others.
• Knowledge of health & safety and safeguarding principles and policies.
• Pool Plant Operator qualification desirable (training provided if not yet held).
• Swimming Teacher qualification (training provided if not yet held).
• Sales experience, ideally in a customer-service environment.

Why Join swim!

• Competitive salary
• Your birthday off, on us.
• Instant earned wage access, save as you earn and discount vouchers
• Fully funded training and ongoing professional development.
• Bright, positive working environment in modern, purpose-built facilities.
• Discounts on lessons for family and friends.
• Recognition, rewards, and regular team events.
• Career progression opportunities from venue management to leadership, regional and central opportunities.