Team Leader – Midlothian Temporary Accommodation Partnership (MTAP)

Care Support Scotland; Dalkeith; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Pension contributions matched up to 6%

Earned Wage Access

Employee Assistance Programme

HSF Health Plan

33 days annual leave

Paid training/qualification support

Career development opportunities

Job summary

Care Support Scotland seeks a values-led Team Leader to oversee homelessness support services in the Midlothian area on a 6-month temporary contract. You will lead, develop and empower staff while keeping people at the heart of everything you do.

Experience in homelessness is welcomed but not essential. Demonstrate compassionate leadership, collaboration with partner agencies, and a commitment to Thrive, Respect and Compassion.

Qualifications

• At least 3 years’ experience in support/care services.
• Experience providing support and development to a team.
• Partnership working and collaboration.
• IT literacy and ability to use and understand data to make informed service decisions.
• Qualified to the level required by the SSSC as a manager in housing support services and care at home services, or willingness to work towards and to complete qualification within the timeframe.

Responsibilities

• Apply knowledge of best practice, codes of practice and regulations in the social care sector to ensure high-quality, inclusive service.
• Manage support plans and contribute to reviews with Service Managers.
• Work with Service Managers on referrals and staff interviewing/selection procedures.
• Monitor progress against a business plan and implement improvements.
• Develop and monitor action plans from internal/external recommendations.
• Contribute to annual budget with Service Manager/Finance team.
• Build relationships with national and local agencies for resources and support.
• Deputise for the Service Manager when needed.

Skills

Team leadership

Staff development

Partnership working

IT literacy

Data analysis

Education

SSSC manager qualification

Job description

We are a charity with decades of experience supporting people across Scotland, providing those who need us with support that ranges from Mental Health, Learning Disability and Neurodiversity, Youth and Adult Homelessness and Older People services. Guided by our values of Respect and Compassion, we empower both the people we support and our colleagues to Thrive every day

Why Work With Us?

At Care Support Scotland caring isn’t just a job — it’s who we are. Join our dedicated team and help transform lives while growing your own career.

• Pension contributions matched up to 6%
• Financial Flexibility – Access your wages as you earn them with our Earned Wage Access benefit.
• Employee Assistance Programme through HSF
• Contribution to HSF Health Plan – supporting your everyday health needs
• Generous annual leave – 33 days including public holidays, increasing with service
• Supportive absence policies to help when you need time off
• Death in Benefit Cover – 2x annual salary
• Support with funded qualifications
• Career development and progression opportunities

About the Service:

Midlothian Temporary Accommodation Partnership (MTAP) Covers a number of services, providing homelessness support, prevention, emergency and temporary accommodation across Midlothian. We provide Housing Support, Tenancy Support, Housing First and Temporary and Emergency Accommodation services, including self-contained flats for young people and families, as well as emergency accommodation hostels.

Who We Are Looking For

We’re looking for a values-led, compassionate and confident Team Leader to oversee a number of services within the Midlothian area on a 6-month temporary contract. Someone who can provide strong leadership while keeping the people we support at the heart of everything they do. Experience within homelessness is welcomed, but it isn’t essential. We recognise that strong leadership skills are transferable from other sectors. What matters most is that you share our values of Compassion, Respect and Thrive, are willing to learn and can lead and develop others.

Compassion

• Be visible, approachable and supportive, particularly when situations are challenging.
• Lead with empathy and promote trauma-informed practice, encouraging staff to meet people where they are at.
• Support staff wellbeing while maintaining clear expectations and boundaries.

Respect

• Lead by example, treating people fairly, consistently and with dignity.
• Communicate openly and have honest, constructive conversations when standards are not being met.
• Take ownership, make decisions and follow through on agreed actions.

Thrive

• Develop and empower staff to grow in confidence and take responsibility within their roles.
• Recognise good practice, celebrate achievements and encourage reflective learning.
• Be solution-focused and look for opportunities to improve how the team and service work.

Role and Responsibilities

• Apply your knowledge of best practice, codes of practice and current regulations in the social care sector and ensure the provision of a high quality and socially inclusive service
• Manage support plans and contribute to support reviews alongside Service Managers
• Work with Service Managers on service referrals and staff interviewing & selection procedures
• Assist in monitoring the service’s progress against an agreed business plan including evaluating work and implementing changes to improve results
• Develop, implement and monitor action plans for any team-led changes or external recommendations from the Care Inspectorate, Quality Assurance or Business Assurance
• Contribute, in consultation with the Service Manager and the Finance team, each year’s budget and ensure the financial targets are met
• Develop constructive relationships with national and local statutory, voluntary and community agencies to ensure appropriate resources, support and understanding of the service
• Deputise for the Service Manager, assuming the responsibilities in their absence.

Essential Skills and Attributes

• At least 3 years’ experience of support/care services
• Experience providing support and development to a team
• Partnership working and collaboration
• IT literacy and ability to use and understand data to make informed service decisions
• Qualified to the level required by the SSSC as a manager in housing support services and care at home services,orwillingness to work towards and to successfully complete qualification within the SSSC specified timeframe.

Additional Notes

Shift work, weekend work may be a requirement of this role. PGV scheme membership & SSSC registration are requirements of this post. Please note, you will be asked to provide evidence of your eligibility to work in the UK. We reserve the right to bring the closing date forward if a suitable candidate is identified.