Team Leader (Manchester Airport)

Pasta Evangelists Ltd; Manchester; On-site; GBP 1,000; Full time

Job summary

A leading company at Manchester Airport, Pasta Evangelists Ltd, is seeking a Team Leader to ensure operational efficiency and high-quality customer service. You will supervise the team, manage daily operations, and help drive sales while maintaining compliance with airport regulations. This role requires a customer-centric leader with a passion for excellent service, strong organizational skills, and the ability to adapt in a fast-paced environment.

Benefits

Competitive salary

Duty free discounts excluding alcohol and cigarettes

Regular team socials and pasta tastings

Free Pasta Evangelists products

Referral bonus Scheme

Cycle to work scheme

28 days of paid annual leave

Qualifications

• Previous supervisory experience in food and beverage.
• Excellent communication skills.
• Ability to handle a criminal record check.

Responsibilities

• Supervise and motivate team members to deliver exceptional service.
• Oversee inventory management and maintain cleanliness standards.
• Implement strategies to drive sales and enhance customer satisfaction.

Skills

Customer Service

Leadership

Organizational Skills

Problem Solving

Communication

Job description

Team Leader (Manchester Airport)

Department: Concessions

Employment Type: Full Time

Location: Manchester Airport

Reporting To: Store Manager

Compensation: £14.00 / hour

Description

As a Team Leader you will support the Assistant Manager to ensure the smooth and efficient operation of the site located within the airport. Your role contributes to ensuring high-quality customer service, maintaining operational efficiency, and maximising revenue generation. You will play a crucial role ensuring a positive experience for travellers while upholding the company's standards within the airport environment.

What you'll do at Pasta Evangelists:

• Supervise and motivate the team, ensuring they are well-trained and equipped to deliver exceptional service. Assign tasks and provide guidance.
• Oversee day-to-day operations, including inventory management, stock replenishment, and cash handling. Ensure adherence to health and safety protocols and maintain cleanliness standards.
• Lead by example in providing excellent customer service. Assist the Assistant Manager to handle customer inquiries, resolve complaints, and strive to enhance customer satisfaction.
• Assist the Assistant manager to implement strategies to drive sales and maximise revenue generation. Monitor sales performance, identify opportunities for upselling, and contribute to the development of promotional activities.
• Ensure compliance with airport regulations, company policies, and procedures. Stay updated on relevant industry standards and implement necessary changes to maintain compliance.
• Foster a collaborative work environment within the team.

Who you are:

• Previous experience in a supervisory role within the food and beverage industry, ideally in a fast-paced airport environment.
• Able to undertake a criminal record check.
• Passionate about delivering excellent customer service and have a customer-centric approach to your work.
• Strong leadership qualities and can effectively lead and motivate a team to achieve goals.
• Excellent organisational skills and pay attention to detail to ensure smooth operations and compliance with standards.
• Promote dynamic environments and can adapt quickly to changing circumstances and priorities.
• Excellent communication skills, both verbal and written, and can effectively communicate with diverse stakeholders.
• Flexibility in hours, airport shifts can start at 3am.
• Strong problem-solving skills and can effectively resolve issues as they arise, making quick decisions when necessary.
• … A pasta lover!

What we can offer:

• Competitive salary to attract best talent
• Join a dynamic, fast-moving & diverse team
• Duty free discounts excluding alcohol and cigarettes
• Regular team socials and pasta tastings
• Free Pasta Evangelists products
• Referral bonus Scheme
• Cycle to work scheme
• 28 days of paid annual leave (bank holidays inclusive)