Team Leader - M&S

Compass Group UK; Birmingham; On-site; GBP 17,000 - 21,000; Part time

Job summary

Compass Group UK&I is hiring a Retail Supervisor to help ensure smooth operations in a major High Street brand. This part-time role is contracted to 30 hours per week and offers opportunities for progression within a company known for investing in its people.

You will lead a frontline team, manage deliveries, handle till duties, and support with rotas and stock orders while upholding food hygiene and safety standards. The role emphasizes customer service, teamwork, and resilience under pressure.

Qualifications

• Experience supervising frontline teams in retail food service.
• Strong communication and customer service skills.
• Ability to work under pressure and maintain a positive attitude.

Responsibilities

• Check and store deliveries promptly and correctly.
• Supervise a team and foster a welcoming, supportive environment.
• Act as a responsible key holder and handle till operations.
• Take orders, process payments, and assist with weekly bookwork.
• Produce weekly rotas according to manager guidelines.
• Place stock orders to maintain inventory levels.
• Delegate tasks and ensure proactive team performance.
• Ensure food handling, hygiene, and health and safety standards.

Skills

Customer service

Team supervision

Cash handling

Communication

Job description

We're currently recruiting a dedicated Retail Supervisor to help ensure the smooth running of the operations in a major High Street brand on a part time basis, contracted to 30 hours per week.

As a Retail Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift patterns will be: 5 out of 7 days

Are you willing to learn new skills? Here's what you need to know before applying with Compass Group UK&I:

Your key responsibilities may include:

• Ensuring all deliveries are checked and stored promptly and correctly
• Supervising a team, creating a positive environment where the team feel welcomed and supported
• Being a responsible key holder
• Using the till, taking order and receiving payments
• Assisting with weekly bookwork and any other duties that are necessary
• Producing weekly rotas following the manager's guidelines
• Placing orders for stock to maintain the correct stock levels
• Delegating where necessary and ensuring the team are proactive at all times
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Retail Supervisor will:

• Previous experience supervising frontline teams within a similar environment
• Good communication skills with a focus on great Customer Service
• Team player and can-do attitude
• Ability to work under pressure whilst maintaining a positive attitude

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1709/75437001/52690404/BU #One Retail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!