Team Leader – Lean Improvement & Customer Excellence

Unipart Group; Milton Keynes; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

30 days holiday

Pension

Life assurance

Employee assistance programme

Wellbeing support

Flexible benefits scheme

Job summary

Unipart Group is seeking a Team Leader in Milton Keynes to lead and coach a team, ensuring process compliance and continuous improvement. You will monitor performance, foster development, and collaborate with cross-functional teams to deliver world-class service and cost-effective solutions.

The role focuses on safety, housekeeping, and embedding Lean methods, with a strong emphasis on engagement and data-driven decision making to achieve department goals.

Qualifications

• GCSE or equivalent level of education (including Maths and English).
• Experience of managing and leading a team of up to 15 people.
• Good IT skills with skills in SAP, Microsoft Office and / or Google Suites.
• Logical thinker with skills in understanding and interpreting data.
• A commitment to self-development and team development.
• Experience of adapting to and leading programmes of change.
• Awareness of health, safety and environmental standards.
• Proven experience of delivering excellent customer service.
• Demonstrable experience of working with lean / continuous improvement techniques.

Responsibilities

• Maintain high housekeeping standards and ensure strict adherence to all health and safety regulations
• Implement continuous improvement initiatives to eliminate waste, drive cost efficiencies, and improve operational performance
• Monitor and improve performance by updating daily, weekly, and monthly reports using visual management tools
• Foster a positive team culture and drive engagement while promoting skills training and professional development
• Collaborate cross-functionally with other teams to develop solutions for wider organizational challenges
• Ensure delivery of world-class customer service by consistently striving to exceed client expectations

Skills

Team leadership

Data analysis

Lean / CI

Customer service

Education

GCSEs

Tools

SAP

Microsoft Office

Google Suites

Job description

Unipart Group is seeking a Team Leader in Milton Keynes to lead and coach a team, ensuring process compliance and continuous improvement. You will monitor performance, foster development, and collaborate with cross-functional teams to deliver world-class service and cost-effective solutions.

The role focuses on safety, housekeeping, and embedding Lean methods, with a strong emphasis on engagement and data-driven decision making to achieve department goals.